David Poole

David Poole is the Head of the Financial Services Center of Excellence at Publicis Sapient, the digital business transformation hub of Publicis Groupe. David consults on digital business transformation through innovation, thought leadership and customer insight with fifteen plus years of experience. David has been a speaker on the future of payments at industry events including Money 20/20, FIMA, NextBank, and CXFS. He is a change agent with 20+ years of experience as a researcher, and planner.

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The Antifragile Bank

A growing number of banks that boast twenty-four seven-service online experienced major outages – Bank of America, Wells Fargo, Capital … Read more

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Get beyond the hype around AI for asset managers

Most asset managers believe data and AI will be key to unlocking business value, yet many still see AI as … Read more

The top four cultural barriers banks face in their race to digital transformation

Why are digital business transformations failing to deliver value? Another survey, this time by McKinsey, revealed only 14% of IT … Read more

Fintechs save the day: Expect 2025 to be an open banking world

Open banking is one European import Americans have been reluctant to buy. American banking remains resolutely closed. That may soon … Read more

Financial institutions need to consider three types of ‘multiple devices’

To design for changing user behavior, financial institutions need to consider three types of ‘multi’ Customers multitask, use multiple devices … Read more