Apple Tech Support Comes To Twitter

Apple Tech Support Comes To Twitter
ElisaRiva / Pixabay

For a global tech company Apple’s scant social media presence was long a source of curiosity for observers.

However in recent months the company has gone from social media bystander to frequent poster. This Thursday Apple launched its @AppleSupport account on Twitter, which aims to provide users with handy tips and tricks for company products.

Gates Capital Management Reduces Risk After Rare Down Year [Exclusive]

Gates Capital Management's ECF Value Funds have a fantastic track record. The funds (full-name Excess Cash Flow Value Funds), which invest in an event-driven equity and credit strategy, have produced a 12.6% annualised return over the past 26 years. The funds added 7.7% overall in the second half of 2022, outperforming the 3.4% return for Read More

New Twitter account provides tech advice from Apple Advisors

The first post on the new account was a brief tutorial in how to use the iOS Notes app. Follow the instructions to learn how to make your lists become checklists. If you have any questions about Apple products you can tweet the account directly, send a direct message, or use the hashtag #AppleSupport.

“The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport” reads the Tweet.

According to the account the advice is provided by the same Apple Advisers as usual, the only different being that you can use Twitter to get in touch with them. Apple Music users have also been able to make use of another dedicated Twitter helpline by tweeting @AppleMusicHelp with their queries. The account went live at the same time as the streaming service.

Apple making strides in social media after long absence

For a long time Apple did not get involved in social media, instead preferring to stay on the sidelines. Things started to change when CEO Tim Cook took control of the company, and the pace of social media adoption increased still further after the company acquired Beats, which is famously socially-savvy.

Alongside the new official accounts Cook has also become a regular user of Twitter, as has software and services chief Eddy Cue. While the company as a whole does not have a Twitter account, the launch of @AppleSupport suggests that the company is embracing social media as a way of dealing with customer service issues.

Many large companies employ a similar strategy on Twitter. and the social network has been building features designed to make this kind of use easier. Last week Twitter announced that it would now be easier for businesses to send a direct message to a customer, shortly after announcing that direct messages would no longer be limited to 140 characters.

While studying economics, Brendan found himself comfortably falling down the rabbit hole of restaurant work, ultimately opening a consulting business and working as a private wine buyer. On a whim, he moved to China, and in his first week following a triumphant pub quiz victory, he found himself bleeding on the floor based on his arrogance. The same man who put him there offered him a job lecturing for the University of Wales in various sister universities throughout the Middle Kingdom. While primarily lecturing in descriptive and comparative statistics, Brendan simultaneously earned an Msc in Banking and International Finance from the University of Wales-Bangor. He's presently doing something he hates, respecting French people. Well, two, his wife and her mother in the lovely town of Antigua, Guatemala.
Previous article Bubble And Crash Cycles – A Tale of Two Crashes – Part II
Next article Google Works With UNICEF To Map Zika Outbreak

No posts to display