Although the Google Pixel 2 is generally considered to be an upgrade to the original Pixel in most every way, it’s still plagued by a number of problems – and people are struggling with an MMS issue and an outgoing call delay.
Many people are suffering from the Google PIxel 2 MMS issue and outgoing call delay, but fortunately, Google is aware of the issues. Google employee Earnest, who serves as a Community Manager at Pixel User Community confirmed the issue this morning and addressed user complaints.
“Thanks for your feedback, we are investigating this issue.
We are going to reach out to you as we need more information and bug reports and will update this thread once we have more updates to share.”
The outgoing call delay and MMS issue affect both Pixel and Pixel 2 devices, so it doesn’t seem at this point to be isolated to the newer generation of phones. This indicates that it may be a software issue, which may be more easily fixable than a fault with the construction of the phone itself. Some users have reported that the outgoing call delay eventually allows them to make a call after a significant portion of time, while others are having trouble making calls entirely.
Piunikaweb collected some user reports from around the web that illustrate this issue.
“I have the same problem. I can bring up my contacts or recent calls, but when I hit the icon to make the call, it vibrates but doesn’t do anything. Same when I type in a number and hit the green circle icon to make the call, nothing happens. After a minute or two, it sometimes makes the call. This started the other day before I downloaded the latest Android update. However, it still does not work properly.”
“When I reboot, I can make one call successfully with the regular dialer, then it stops working. I’ll hit dial, then about a minute or two later it actually makes the call once the phone is back in my pocket…..”
In addition to these reports of an outgoing call delay, users are having an MMS issue as well. Affected users report problems while sending and receiving MMS or group messages – regardless of whether that message is sent from an Android or iOS device. Just as with the outgoing call delay, the problem is affecting people with varying severity, with some people having intermittent problems and others having the functionality broken completely.
“The phone’s carrier is AT&T. The phone was activated in October 2017 and was receiving all mms messages until only recently.”
“During the last week of February 2018, I started noticing that I was missing a couple text messages in a group chat with my roommates, and some photos were not getting sent through to my phone. Since then, this issue has persisted and gotten worse, to the point where I have also stopped receiving SMS texts from individuals.”
“Intermittently I will get a message here or there, but I have seen others send messages to a group, and it shows as sent on their end, however never appears on my phone. Individuals have also reached out to me on other platforms informing me that they have sent me texts days ago that I never received.”
While all phones generally have a few issues that pop up a little while after release, it appears as if the Google Pixel 2 problems are more severe and widespread than usual. Google is a relative newcomer to the smartphone scene and has seen great success so far, but unless they are able to iron out these issues they may be on the receiving end of some well-deserved criticism.