New S Pen Not Working Properly With Note 9? Don’t Worry, Try This

New S Pen Not Working Properly With Note 9? Don’t Worry, Try This
Image Source: (screenshot)

The Samsung Galaxy Note 9 is one of the best handsets around currently, and the new S Pen can be partially credited for this. Samsung’s S Pen comes with many new and useful capabilities, making it popular among users. However, like all devices, the new S Pen is not without issues.

New S Pen not working properly

So far we have heard reports about how fragile the Samsung S Pen is. Some users are also reporting other issues with the S Pen, like that it’s not working properly, not responding, or not charging.

“The pen has connected a couple of times but only after a long wait and multiple attempts at pairing as well as the pen randomly disconnecting a short time later… There is also a ‘dead zone’ in the screen while using the s pen,” one user complained on Samsung’s forums. Its [sic] situated towards the right edge approximately near where the tip of the pen would be if you were to lie [sic] it on the screen point up.”

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This does not appear to be a new issue. Similar complaints have been made with past Note devices as well. Earlier, the issue was found to be related to the use of a magnetic case or cover attached to the device. This time the same issue might be affecting the performance of the new S Pen. Several Note 9 users have confirmed that the issue was related to their use of a protective case.

“I was having issues with my S-Pen… I discovered it was my wallet-case (which had small magnets to close) causing the interference,” another user wrote on the Samsung forums. “Phone works fine without the case.”

A known issue

Samsung seems to be aware of the issue, so it has warned users about it via a blog post on its support page titled “What should be done if S Pen do not recognize input and do not respond?”

In the article, Samsung discusses two scenarios when the S Pen might not work as intended. According to the Korean company, the S Pen might not work properly due to cases or covers with magnetic material or when it’s held at sharp angles on certain areas of the screen.

FireShot Screen Capture 078 Galaxy Note 9 What should be done if S Pen do not recognize input and do not respond I Samsung Support India www
Image Source: Samsung (screenshot)

Samsung came up with a similar support page for the Note 8 as well. Such issues with the Samsung S Pen date back at least to the Note 4. It is a surprise Samsung hasn’t yet fixed it despite it being a long-running issue. It’s possible the Korean company doesn’t yet have a fix for it. Nevertheless, if you are facing similar issues with the Samsung S Pen, you now know what you need to do.

Handle the new S Pen with care

Apart from these known issues, some Note 9 users are also frustrated with the extremely fragile nature of the S Pen. Many users have taken to Samsung’s official forums and other social platforms to complain that their S Pen broke just days after purchasing the new phone.

“The top of my S Pen has just broken off inside my note 9 when trying to take it out?! Can I get it replaced in a store somewhere??” one user tweeted.

Another user complained that their Samsung S Pen broke while he was taking notes in his calculus class. Most affected users made it clear that they didn’t apply too much pressure or drop the stylus on a hard surface. One user even claimed the S Pen broke after it fell onto a carpeted floor.

Samsung has provided replacement units to some users, so if you also have a broken S Pen, you can try your luck. Otherwise Samsung is selling the S Pen in Ocean Blue and Lavender Purple colors separately. Anyone can buy it directly from Samsung’s website for $30. Many third-party options are also available, but they don’t offer the same features as the new S Pen.

Over the years, the S Pen has become an important accessory. People use it to preview email content, send Live Messages, navigation, taking notes and more. Thanks to Bluetooth support, the new S Pen is capable of working as a remote control as well. It can be used to take pictures, change slides during a presentation, launch an app, switch lenses and control music playback. The new S Pen can connect with the phone from up to 30 feet away.

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