Uber Sued for Discriminating Against Wheelchair-Users

Pittsburgh, PA (June 11, 2019)—Today, Carlson Lynch LLP and Disability Rights Advocates (DRA) filed a class action lawsuit against Uber Technologies Inc (NYSE:UBER), challenging the popular ride-sharing service’s failure to make wheelchair-accessible vehicles available in the Pittsburgh area through its rideshare service. The suit, brought by individuals in and around Pittsburgh, Pennsylvania, challenges Uber’s wheelchair-inaccessibility. The plaintiffs—four individuals who use wheelchairs—brought this action to end Uber’s discriminatory practices and policies.

Since launching its transportation service in San Francisco in July 2010, Uber has experienced explosive growth, has seized an ever-expanding market share from taxi companies, and is now a major provider of individual transportation services in over 450 cities in the United States, including Pittsburgh. However, Uber, a multi-billion-dollar company, does not provide wheelchair-accessible transportation in and around Pittsburgh, in violation of the Americans with Disabilities Act.

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Uber has been sued in cities around the United States for its violation of disability laws by failing to provide wheelchair-accessible service, yet it has continued its policy of denying that service.

Uber’s failure to make accessible vehicles available through its service denies people in Pittsburgh who use wheelchairs access to reliable, on-demand transportation that could drastically improve their lives, enabling them to travel to a wider variety of destinations without having to rely on transportation via expensive and unreliable taxis, unreliable paratransit, and limited public transit. It would enable them to travel spontaneously, without having to schedule transportation hours or even days in advance. Unfortunately, Plaintiffs and members of the class are excluded from these benefits, and suffer real harm as a result.

For example, on multiple occasions Plaintiff Paul O’Hanlon has had to travel several miles by wheelchair when he has missed the last city bus. “By reason of my disability I am denied access to Uber’s on-demand transportation that allows others to move around the city on their own schedules,” he said. Similarly, Plaintiff Irma Allen must rely on her son for transportation, which requires him to take time off work and lose a day’s wages.  Ms. Allen said, “My family and I are at a distinct disadvantage because Uber doesn’t provide wheelchair-accessible service.  It’s not fair that we are being left behind while other folks are enjoying the benefits of Uber’s new technology.”

Michelle Iorio, Staff Attorney at Disability Rights Advocates, said, “Transportation can be a real challenge for people with mobility disabilities, who often don’t have access to their own vehicle and who frequently can’t depend on paratransit because it is unreliable. Accessible ride sharing would facilitate societal integration for persons with disabilities, and Uber’s failure to provide wheelchair-accessible service undermines this potential.”

Echoing this sentiment, Bruce Carlson, a founding partner at national class action firm Carlson Lynch, LLP, noted: “Uber’s express business plan, as detailed in its regulatory filings, is to displace public transportation with its ride sharing services.  The problem is that public transportation, where available, is largely accessible, but Uber’s ride sharing services are not.  Uber wants to create a paradigm shift with respect to the provision of transportation services.  But will the new paradigm realize the potential of exponentially increasing accessibility, or will it leave individuals with mobility disabilities behind?”

The lawsuit seeks modifications to Uber’s policies and practices to ensure that it makes wheelchair accessible vehicles readily available to persons who need them through its on-demand ridesharing services.   Plaintiffs do not seek monetary damages.

In addition to the case filed today against Uber in Pittsburgh, DRA has filed cases against Uber in New York and California for their failure to serve riders who use wheelchairs.  DRA has also filed a case against Uber’s competitor Lyft in California.  These cases are critical to protecting the rights of wheelchair-users throughout the country.

A copy of the Complaint is available at www.dralegal.org and www.carlsonlynch.com.


Carlson Lynch, LLP is a national class action firm which currently has (21) twenty-one lawyers spread across offices in Pittsburgh, San Diego and Chicago.  Since 2010, the firm has dedicated significant resources to litigation on behalf of individuals with disabilities.  The firm is committed to pursuing impactful cases that advance the interests of the disabled community on the largest possible scale.

Disability Rights Advocates (DRA), founded in 1993, is the leading national nonprofit disability rights legal center.  Its mission is to advance equal rights and opportunity for people with all types of disabilities nationwide.  DRA represents people with the full spectrum of disabilities in complex, system-changing, class action cases.  Thanks to DRA’s precedent-setting work, people with disabilities across the country have dramatically improved access to health care, employment, transportation, education, disaster preparedness planning, voting and housing. dralegal.org




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Jacob Wolinsky
Jacob Wolinsky is the founder of ValueWalk.com, a popular value investing and hedge fund focused investment website. Prior to ValueWalk, Jacob was VP of Business Development at SumZero. Prior to SumZero, Jacob worked as an equity analyst first at a micro-cap focused private equity firm, followed by a stint at a smid cap focused research shop. Jacob lives with his wife and four kids in Passaic NJ. - Email: jacob(at)valuewalk.com - Twitter username: JacobWolinsky - Full Disclosure: I do not purchase any equities anymore to avoid even the appearance of a conflict of interest and because at times I may receive grey areas of insider information. I have a few existing holdings from years ago, but I have sold off most of the equities and now only purchase mutual funds and some ETFs. I also own a few grams of Gold and Silver