Google May Face Class-Action Suit Over Nexus 6P Shutdown Bug

Google May Face Class-Action Suit Over Nexus 6P Shutdown Bug
Photo by TechStage

Google could face a class-action lawsuit with Huawei, thanks to hardware and software glitches in the Nexus 6P. The handset reportedly shuts down even if the battery has enough charge, which is irking many users. Some even complained that devices which were working fine have now become unusable.

Google and Huawei playing the blame game

It was believed that the issue was popping up in Android 7.0 devices, but law firm Chimicles & Tikellis LLP, which filed the lawsuit, stated that even after people downgraded their devices from Android to Marshmallow, the issue persists. Even though the search giant has taken note of the issue, it remains low priority with no information about fixing the glitch anytime soon, notes Inquisitr.

There is hardly any way to resolve the issue on the software or the hardware front once the phone goes into bootloop mode. Nothing like deleting data or reflashing the system works. Google and Huawei are playing the blame game in the matter, and customers are left with no solution as of now. Customers who took their issues to Huawei were told that the problem is related to the software and transferred to Google.

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LG devices have long been plagued with the bootlooping problem, but a similar glitch was not expected in the 6P, as it is made by Huawei. LG is already facing a similar class-action lawsuit for the issues related to the G4 and V10. LG accepted the problem with its G4 handset, saying it was due to a “loose contact between components,” but it never issued a recall or a satisfactory solution to owners who were stuck with the problem.

Act quickly

The Google Nexus 6P was largely pitched as a budget-friendly phone with advanced features. The handset was quick to gain traction, impressing both critics and consumers with its impressive specifications and Android experience. The Nexus range of phones is one of Google’s most successful hardware lines.

Nexus devices have enjoyed a better position compared to Android-based devices from other makers like HTC, Samsung, LG, Asus and Huawei, thanks to its pure Android experience. However, if Google does not resolve the issue anytime soon, it might lose this edge.

Android Nougat 7.1.2 for Nexus 6P beta testers

Meanwhile, Nexus 6P users who were until now stuck with the beta version can finally install the stable version of Android 7.1.2 version. The latest update is 26 MB in size and comes tagged with build number N2G47H. According to Android Police, the new update is primarily for Nexus 6P users.

Android Nougat 7.1.2 comes with several improvements and bug fixes, specifically for the Pixel line of smartphones. The latest version addresses the issue for those who are experiencing pink banding on the camera. The latest version is also expected to resolve the audio cracking issue experienced by some users while playing some audio at higher volumes. Various performance and stability tweaks have been also made.

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