Google’s Nexus 6P by Huawei, which is just one month old, has already created a lot of buzz but for all the wrong reasons. Previously, Nexus 6P buyers complained about the shattering rear camera glass covering, and now there are concerns about the built-in microphone.

What causes the issue?

Users of many of Google’s product forums and some researchers claim that the Huawei-Google Nexus 6P’s microphone is giving low-quality, muffled in-call sound, says a report from Forbes. Though some users claim that the issue is resolved on covering the rear-mounted microphone, others claim that doing so causes it. The latest phones come with many microphones, so there are good chances the issue with the microphone could be due to a software bug with the noise cancellation. One of the users on the Google forum said disabling noise cancellation fully has helped in resolving the issue.

“I turned off noise cancelling via build prop and it fixed it for me. This goes back to the nexus 5 and nexus 6 as well. I doubt its a hardware issue. Google really needs to enable a setting for this or use better software,” the user said.

The good news for users is that Google has acknowledged the issue and is working to fix it.

Is the Google Nexus fit for the mass market?

In October, Google launched two Nexus smartphones, one from LG and another from Huawei. LG’s version is the cheaper of two as it comes with a relatively smaller screen. This Google phone, which comes with the newest Android version, Marshmallow, has gotten rave reviews, but if the issue is with the hardware, then it won’t be good for Huawei and may strain its ties with the Internet firm.

Owing to such issues with the Nexus devices, many could raise voices against them being suitable for the mass market. These smartphones were known to be targeted at developers and other enthusiasts more than retail users. These phones are not carried by carriers, so customers have to buy the device and add it to their cell plan by themselves.

Like with most gadgets, some will always have hardware issue, but the question is how many returns are seen on one product. Generally, manufacturers do not share this information, so we will never know how the big the problem is.