Xbox, Outlook, Skype Down Due To Microsoft Account Problems [UPDATE]

Xbox, Outlook, Skype Down Due To Microsoft Account Problems [UPDATE]

UPDATE 9:12 AM EST: Users from different regions are reporting that Outlook is up and working again, but some users say it’s still down for them.

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Users of Microsoft Outlook are being greeted by a nasty surprise this morning. If you receive a message saying that your Microsoft account doesn’t exist, don’t fret. It isn’t just you.

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It seems Microsoft is working on this problem fast, because the error message has changed since the first problems were reported.

UPDATE: And the outage is now affecting Microsoft One Drive because we’re receiving error messages when trying to save files to it. We’re also hearing reports about server issues for Xbox One, Skype and other Microsoft online services.

Widespread outage affects Outlook users

It appears as if thousands of Microsoft users are experiencing problems with signing into their accounts. Users around the world are being affected, and they’re making sure everyone knows about it by tweeting about the problems. So far, it seems that users in the U.S., the U.K., Europe and the Middle East are reporting problems, but we can expect that more countries will start seeing problems as the hours tick on.

If you visit and are affected by the huge outage, then you may receive the above message saying that your account doesn’t exist if you use the auto-saved email and password in Google Chrome. However, if you manually enter your email and password without using the auto-saved information, you may be greeted by this:


Interestingly, it seems that the Outlook app for the iPhone is working, but the Android version of the app is not. Also emails sent through the Outlook app on PCs seem to be working.

One Drive, Xbox Live also down

One Drive is also having serious problems, as some of us are unable to save/ upload any files to our accounts. I’m receiving a message stating that I must enter the account I want to use to open the file by entering my email address.


Social media users are also tweeting fast and furiously about problems with Xbox Live. Some are even claiming that there’s been a massive hack of Microsoft’s servers, but of course it’s far too early to know what the problem is. These are just rumors at this point.

Some are reporting that Microsoft has confirmed server problems with its online services, but on its Office Portal status page, the company says “Everything is up and running,” at least as of this writing. However, third-party services such as Down Detector and others are showing problems with Microsoft services around the globe.

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Michelle Jones is editor-in-chief for and has been with the site since 2012. Previously, she was a television news producer for eight years. She produced the morning news programs for the NBC affiliates in Evansville, Indiana and Huntsville, Alabama and spent a short time at the CBS affiliate in Huntsville. She has experience as a writer and public relations expert for a wide variety of businesses. Email her at
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  1. I keep getting automated emails by Microsoft telling me that they think my account has been accessed by someone else and offer me to recover my password. It’s not phished either but I don’t really think it’d matter at this point considering the circumstances and not to mention I cannot log on to change my password, lol.

  2. Not sure where the “this is working” reports are coming from…Skype hasn’t worked for me for about the past 3 hours as of this post.

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