Google’s Motorola-made Nexus 6 is one of the best phablets available in the market. It features an aluminum frame and a non-removable hard plastic back cover. However, many Nexus 6 buyers have reported that they were being shipped defective handsets. Customers claimed on Motorola’s official customer support page that the phone’s glued back would come off due to its battery swelling up and expanding.
Nexus 6 users with defected devices get replacements
Motorola has acknowledged the back panel defect on Twitter. While responding to Nexus 6 buyers who received defective handsets, Motorola Support twice confirmed that the company was “seeing a few” issues related to the back panel. Motorola said it was offering replacements to affected customers. Disgruntled buyers have reported the issue on Google+, Twitter and Reddit forums.
The issue was first reported by Phandroid. A Canadian user “iouiu” posted on Reddit that he ordered a new Nexus 6 from the Google Play Store in Canada, and the phone was exhibiting the back panel defect. This is what the device looked like (image below) when he took his brand new Nexus 6 out of the box. He contacted Google Play Support and the company offered to send him a replacement device.
Motorola did not reveal what was causing the issue
Another user “chiwalfrm” claimed that he and his four friends who purchased Nexus 6 were all facing the same issue. They had put in a case to prevent the back from falling off. British user Chris Cannon had reported the same issue, and he was offered a replacement device. But he was surprised to see that even the replacement Nexus 6’s back was coming off. Motorola agreed to offer yet another replacement.
A user named Jordan Dunn from Dearborn said on Google+ that his Nexus 6’s back panel came unglued. He took it to the T-Mobile store, and received a new one. Motorola has not revealed any specific cause of the issue. The company is producing Nexus 6 in limited quantity. It’s possible that Google and Motorola are working to fix the issue before increasing the production.