Apple Inc. (NASDAQ:AAPL)’s iPhone 6 and iPhone 6 Plus are still essentially brand new, but that doesn’t mean it’s too early for consumers to notice problems with them. Some iPhone 6 Plus owners already noticed how the device warps when being carried in their pockets. This problem is rather isolated, but The Next Web managed to contact Apple’s support chat to find out how it is covered by the warranty.
Issues with the iPhone 6 Plus
In regards to whether the bent enclosure would qualify for a replacement, the representative explained, “That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.”
The representative declined to share Genius Bar guidelines, claiming the information wasn’t provided to chat support staff. The staffer also claimed that Apple’s support team was looking deeper into the issue and even offered to escalate the call to senior support. TNW declined to escalate the issue.
Apple is willing to replace bent iPhones
The website also contacted Apple’s press relations to check on the company’s warranty stance. Right now it seems that Apple is willing to replace the bent iPhones, as long as the devices show no signs of being tampered with. Those who discovered unintentional warping should contact Apple Support to see if it can be replaced.
That said, warped iPhones are really nothing new. There were reports within Apple support communities that contained reports of damaged iPhone 5S and iPhone 5C devices.
Despite this warping issue, the iPhone 6 and iPhone 6 Plus are still proving to be huge successes for Apple. It is highly unlikely that this current problem will affect iPhone sales in general.
