Apple Inc. (NASDAQ:AAPL) just began training their support staff for iOS 7 and iTunes Radio. This report comes from a handful of unnamed AppleCare employees. The training process begins on Thursday and will wrap up by the second week of September, around the same time Apple Inc. (NASDAQ:AAPL) plans to unveil the iPhone 5S, iOS 7, and budget iPhone 5C. The Cupertino-based tech giant wants to ensure that their AppleCare employees are ready to answer the influx of questions regarding the next iOS generation.
Apple to make part time employees full-time team members
When iOS 7 is launched, Apple Inc. (NASDAQ:AAPL) will ask their part-time employees to become full-time team members as they did with previous launches. 9-to-5 Mac added “However, this year is different in that Apple Inc. (NASDAQ:AAPL) will be requiring a large number of Mac Hardware/OS X technicians to be trained on iOS as well. This means that both Apple Inc. (NASDAQ:AAPL)’s iOS and Mac AppleCare support staff members will be receiving AppleCare calls related to iOS 7. With iOS 7 being a major redesign and feature update, Apple Inc. (NASDAQ:AAPL) is expecting that its support staff will be inundated with calls, and utilizing all of the AppleCare resources will be critical in order to provide support for every calling customer. The iOS 7 training focuses on some of the more critical features of iOS. Apple Inc. (NASDAQ:AAPL) seems to want to push the ‘Find my iPhone’ Activation Lock feature. This option requires the customer’s iCloud username and password for an iOS device to be set-up to activate a found iPhone, iPad, and iPod touch. This feature is built to deter iOS device thefts and sales of stolen or found devices.”
Employees to be trained on key features for iOS 7
Apple Inc. (NASDAQ:AAPL) will train their employees on key features for iOS 7 including the “Find my iPhone Activation Lock” feature, iCloud photo sharing option, improved Safari browser, Control Center, AirDrop file share feature, and a redesigned camera application. Another new feature they must train them on is iTunes Radio music service.
Now that AppleCare has started to train their employees, it is evident that we are closer to the official unveiling. Fans have been anticipating the iPhone 5S and possibly the iPhone 5C all summer. It’s only a matter of weeks until tech fans can finally hold the next great smartphone in their hands.