Over the last few days, thousands of Samsung Galaxy S7 users have flooded Android forums with complaints about slow-motion videos. Users reported that the 240fps slo-mo videos captured by the device stutter and skip when played back. Though both Exynos and Snapdragon models suffer from the issue, the problem is far more prevalent in units powered by Snapdragon 820 SoC.

Software Update Fails To Fix Galaxy S7 Slo-Mo Video Issues

Update fails to stabilize slo-mo videos

On Monday, T-Mobile pushed out a software update to fix the slo-mo issue, along with many others such as laggy performance, battery life, and phones becoming unresponsive. But Chris Chavez of Phandroid reports that the update has failed to bring stability to slo-mo videos. Chavez said his Snapdragon-powered Galaxy S7 still stutters after the update. AT&T, Sprint and Verizon are expected to roll out the software update soon.

Notably, the Galaxy S7 Edge users have not complained of slo-mo video problems. There is little users can do at this point. The Snapdragon version is available in the US, while most European and Asian countries have received the Exynos variant. The S7 users have tried a combination of microSD card and internal storage options to figure out what is causing the problem. The stuttering and skipping are common regardless.

Galaxy S7 sales reach 10 million units

Analysts estimate that Samsung sold close to 10 million units of Galaxy S7 and S7 Edge in the first quarter of this year. That is much higher than the initial projection of 7 million units. The robust Galaxy S7 sales are expected to have increased Samsung’s Q1 profits to $5.2 billion. The S7 boasts of a 5.1-inch Quad HD screen, 4GB RAM, 3,000mAh battery, and 12-megapixel main camera.

Starting this Friday, Walmart will offer $150 discount on Galaxy S7 and S7 Edge as part of its installment plan promotion. The promotion would run through June, and is valid only for in-store purchases. Buyers can sign up on AT&T, Sprint, and Verizon. They will get discounts as credit on their monthly bills.