In an “its about time” story, Google is apparently eyeing a major upgrade of its not-so-popular messaging services.
According to sources familiar with the project, Google has decided to bring its artificial intelligence expertise to improve the user experience with its Messenger app and Hangouts service. The tech titan will use new AI chatbots to answer user questions. Chatbots can be described as a smart search engine: users enter a question, and the program searches the web to find an answer. The best part about chatbots is their convenience, as users don’t have to start up a new program or a open new browser outside of their conversations.