Internet telephony provider Skype has been offline for several hours early Monday due to unspecified technical problems. According to numerous sources, users worldwide were experiencing problems logging in and trying to use either voice or video chat service.
Skype, which is owned by tech giant Microsoft, commented that the company was aware of and working on the problem. Users of the popular chat application in countries including the UK and Europe, as well as the U.S., Australia and New Zealand, were all reporting problems with the service.
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Skype down on Monday
Details on the problems being experienced by users include those who are signed in reporting they cannot change their status, and some contacts are also appearing offline even if they are actually online and available for chat.
The issues are plaguing both voice and video calls, and apparently some group chat messages are also not being delivered. Many users also reported not being able to log on or view the usual account details such as your Credit balance or profile details.
Skype has noted that the firm has its top engineers working to fixed the problem and anticipates having the issue resolved soon.
The topic has gone viral on Twitter under the hashtag #Skypedown.
Statement from Skype
“Some of you may experience problems with Skype presence and may not [appear] online,” the firm said in a blog posting early Monday. “We have detected an issue with the status settings of Skype.”
The statement continued to note: “Affected users will not be able to change their status, their contacts will all show as offline, and they will be unable to start Skype calls to them. We’re working on a fix for this issue and hope to have an update for you soon. Please accept our apologies for any inconvenience caused while we get this resolved.”
Update 15:00 UTC: We have identified the network issue which prevented users from logging in and using Skype today. We’re in the process of reconnecting our users, and focused on restoring full service. The issue did not affect Skype for Business users.
Update 11:00 UTC: We have detected an issue that is affecting Skype in a number of ways.
If you’re signed in to Skype, you will not be able to change your status and your contacts will all show as offline even if they are online. As a result, you won’t be able to start Skype calls to them..
A small number of messages to group chats are not being delivered, but in most cases you can still instant message your contacts..
If you aren’t signed in to Skype, you may be experiencing difficulty when attempting to sign in. Any changes to your Skype account such as your Credit balance or your profile details might take a little while to be displayed..
You may also have difficulty loading web pages on the Skype Community. For that reason, please check back here for future updates..
We’re doing everything we can to fix this issue and hope to have another update for you soon. Thank you for your patience as we work to get this incident resolved.