Apple Inc. (NASDAQ:AAPL) is facing a lot of angry MacBook Pros buyers, who are unhappy with the frequent crashing of the system along with graphics failures. The Apple support forum shows more than 9,000 replies and over 1.7 million views of threads where customers are arguing that basic systems should not fail just after two to three years of use.
No words from Apple yet
More than 20,000 customers have signed an online petition asking Apple to replace 2011 MacBook Pros. Users have claimed they did not get any official assurance on the issue. Apple has yet to comment on the situation.
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“Everyone who bought a Macbook Pro spent a huge premium… and did not expect to have a manufacturing defect,” the petition notes.
Mike Calahan, a writer from Los Gatos, said that he along with his wife spent $2000 on their MacBook in February 2012, but it has started crashing frequently lately. He added that the system was incapable of booting up, after which Calahan started searching to see if anyone else is facing a similar issue.
In August, the petition to make Apple recall the affected MacBook Pro laptops crossed the 10,000 signature mark, and in October 2014 it topped the 20,000 supporters mark, but Apple has not taken any steps to rectify the issue.
Overheating might be the issue
After not being able to boot the system at all, many users noted that their MacBooks were displaying a blue or grey screen. The actual reason for the problem is likely overheating. There is also the possibility that the issue is with the computers’ graphics processing unit requiring replacement of their logic boards, which will cost a few hundred dollars.
Previously, when a similar issue occurred, the Cupertino, California-based company replaced the hard drives for iMacs containing 1TB Seagate hard drives. In 2004, Apple replaced the iBook logic board, and recently, also initiated a MacBook Air flash storage drive replacement program for June 2012 to June 2013 models.
Some customers thanked Apple Inc. (NASDAQ:AAPL) for replacing their logic boards and covering the cost under warranty while some of them even claimed that they got their logic board replaced several times. However, owners are worried about what will happen once the warranty expires and the same issue occurs again.