Sometimes the occasional technical glitch gets in the way of business, but that doesn’t stop companies from making a sale. Case in point: some Apple retail stores had to resort to pen and paper when their point-of-sale system went down on Thursday.
Apple Inc. (NASDAQ:AAPL) store employees generally use iPod Touches in such cases as the devices can combine an external battery with a cardreader.
Apple stores’ system outage
Some of the store’s customers claimed that the system outage lasted for a few hours and affected those who purchased the iPad Mini with Retina display online and came to pick the tablets up. And even though the EasyPay self-service was still functioning, Apple Inc. (NASDAQ:AAPL) limits the transaction values that can be paid for using that service.
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TechCrunch added, “Reports from our sources and from Twitter corroborate that there is some sort of issue going on right now. Apple Store employees are selling to customers with pad and pen, and old-fashioned credit card machines. The Apple Store POS system runs on a combination of software including the RetailMe app and EasyPay apps. The hardware consists of iPod touch and iPad machines running the software. The iPod touches are outfitted with battery cases and card readers and are used as mobile checkout devices.”
The occasional technology glitch happens to almost every company from time to time. What matters most is how the company handles it. Apple Inc. (NASDAQ:AAPL) handled it well and it’s not surprising considering the company knows how to successfully operate business matters.
Apple store sales difference
In other Apple Inc. (NASDAQ:AAPL) news, a recent report from Wall Street Cheat Sheet discovered one particular Apple store sells more iPhones than the other Apple stores. The Apple store at Christiana Mall sells the most iPhones and it’s likely because the state of Delaware doesn’t add tax on purchases. Some customers even buy phones in large quantities to sell them overseas for a profit.