Tesla Motors Inc (NASDAQ:TSLA) Model S owners in China are still not getting any support from navigation services, but the repair is on its way, according to a report from Auto Blog. China Model S, which is priced around $121,000, is still devoid of any navigation support, which is a vital feature.
Tesla Motors Inc (NASDAQ:TSLA) – No China Database in Tesla Model S
The customers are not able to access Google maps in their cars, but the company is working towards offering an alternative map database with Chinese text and voice recognition expected launch towards the end of this year.
The EV manufacturer has conveyed to its customers that a fix is being worked upon, and the company is still not able to roll over the map update because “remote over-the-air software updates are not yet supported in Chinese Model S,” which will be released through the company’s backend system.
Google Maps of Tesla do not have the Chinese database, text and voice recognition features As a Chinese customer, the owners are finding it unsuitable. However, Tesla has ensured that it is working on a solution with Chinese text and voice recognition will be fitted towards the end of the year.
Tesla Motors Inc (NASDAQ:TSLA) – Other problems for Chinese users
Apart from this problem, many of the customers are disappointed with the company that it failed to deliver on the promise made may CEO Elon Musk, who assured 31 Model S to the Chinese customers by April 2014. Some of the customers have not received their cars even after a wait of around nine months.
Xin Quan Yu is one of the 31 customers, who have placed an order for Tesla in October, in 2013, according to Business Insider. Yu has still not received the delivery along with 23 other owners, who are still asking Tesla to deliver the car. Yu got a notification from Tesla China’s sales office that the one unit, which he reserved, is not matching the serial number at the Tainjin Custom Authority, which is why the car was sent back to the United States. Letter that Yu received read that it will take at least 3 weeks to pass through the US customs for a second time, which meant that his Tesla Model S could not be delivered until early July 2014.