The Web hosting and Domain registrar company, GoDaddy officially apologized for the outage September 10 and 11, that affected millions of Web sites around the world. It also tried to win back the confidence of customers by offering one month of credit compensation to customers who “accept” the offer within seven days.
GoDaddy interim CEO Scott Wagner apologized for the mishap, and thanked customers for their patience. He said that it was not a hack, as it was earlier believed. Wagner said, “No time was any customer data at risk or were any of our systems compromised.”
Wagner sent an e-mail to GoDaddy users on Wednesday to take responsibility for the inconvenience. Here is an excerpt of the e-mail:
“We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.
“We let you down and we know it. We take our responsibilities — and trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.”
“We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.”
Do you think GoDaddy can restore faith of its customers, especially the ones who suffered during the outage? An anonymous person with Twitter ID AnonymousOwn3r claimed to have hacked the site and troubled millions of users.