You can learn much about a bank from what customers say about it. With over 4,000 banks in the country, it can be hard to sort your options or decide what matters most in a bank. But, according to these customers, these are the best banks in the country, with trust as the most heavily rated factor.
Best banks according to their customers
J.D. Power’s 2024 US National Banking Satisfaction Study is out, showcasing the best banks ranked by customer satisfaction. The survey asked customers about trust, the bank’s products, the process of opening a new account, the bank’s advice and guidance, service and issue resolution, financial outlook and much more.
Here are the top five banks ranked by customer satisfaction and a brief overview of each if you’re looking to switch banks.
1. Capital One
Capital One took the top slot for banks overall — and it has scored the highest in overall satisfaction for a fifth consecutive year now. It has a few branches, but it’s largely considered an online bank.
Cap One is also a top-ten bank by asset size and has a vast ATM network, no monthly maintenance fees on personal accounts, and competitive annual percentage yields (APYs) on savings products. Its 360 Checking Account is a top account option, with no monthly fees or foreign transaction fees, and it earns up to 0.1% APY on all balances.
2. Chase Bank
As the largest bank in the US by asset size, Chase is no surprise to see near the top of J.D. Power’s study. Chase offers multiple checking and savings accounts, both for personal and business use. It also features lending options, great credit cards, investing and wealth management, a vast branch network, a feature-filled mobile app, and 24/7 customer support. However, watch out for monthly maintenance fees on most of its deposit accounts.
If you’re considering a switch to Chase, also check out potential new customer bonus offers it frequently offers. For example, there’s a $300 bonus for opening a Chase Total Checking account and setting up direct deposits of $500 or more within 90 days of enrollment. This offer expires on April 16, 2025.
3. TD Bank
TD Bank is ranked third in customer satisfaction. It’s a long-standing bank with roots in Canada and is among the top ten banks ranked by asset size. It has a decent branch network—a little over 1,000—and multiple personal deposit accounts to choose from.
TD Bank’s accounts usually have monthly fees, ranging from $4.95 to $25 for checking, but a few come with extra perks like fee reimbursements, rush bill payments, interest rate discounts on select loans, and overdraft protection programs. Additionally, TD Bank is known to offer new customer bonuses when you open an account and meet requirements.
4. U.S. Bank
Coming in at number four in customer satisfaction, U.S. Bank is a large, full-service institution with many offerings. The bank can cater to certain demographics specifically, such as seniors, teens and military members, offering perks like waived monthly fees on deposit accounts. Its certificate of deposit (CD) rates are often high as well, typically significantly higher than the national average rates.
A main perk with U.S. Bank is the Smart Rewards program, which you can enroll in for free if you have the U.S. Bank Smartly Checking account. Perks include interest rate discounts, mortgage closing credits, and some free trades through U.S. Bancorp Investments.
5. PNC
Number five of the J.D. Power study is PNC Bank. While its terms and conditions and deposit agreements tend to be more convoluted than other banks (in my humble opinion), customers seem to agree that it’s a top bank.
It has over 2,300 branches across the states and a very large ATM network of over 60,000. Its Virtual Wallet account is one of its top offerings, featuring four account variations. Each variation comes with budgeting tools, low-balance alerts, overdraft protection services, and ways to waive the monthly fee.
Choose the bank that fits you best
The J.D. Power 2024 U.S. National Banking Satisfaction Study can offer a nice starting point when you’re looking for a good bank, but it’s just that — a starting point. Always consider factors such as product offerings, fee structures, and customer service quality to find the best fit for your financial goals.
