Google To End Phone And Online Support For Pixel And Nexus

Google To End Phone And Online Support For Pixel And Nexus
<a href="">Mizter_x94</a> / Pixabay

Google previously updated its Android page to let users know how long the Pixel and Nexus phones will get feature and security updates. Now the search giant has updated the page again, this time to inform users how long  the devices will be provided with telephone and online support.

Google wants to keep no secrets

Every electronic gadget has an end-of-life date, the time when the manufacturer stops spending any money keeping it alive. Though some companies keep such details a secret, Google, on the other hand, believes in sharing details publicly. Previously, it informed users that the Pixel and Nexus devices will continue to get security updates for three years and feature updates for at least two years.

Now it has detailed telephone and online support. The Pixel/Nexus “phones get telephone or online support for at least as long as they get security updates. After that, we can’t guarantee continued support,” the company said in a blog post. It simply means that any time within three years from the date that the device went on sale in the Google Store, owners can contact (call/chat/email) Google’s support team to get information about the device or address any issues they have.

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What are the cutoff dates for your Pixel and Nexus devices?

It must be noted that the Pixel and Pixel XL are covered until October 2019, while the Nexus 6P and 5X are supported through September 2018. The cutoff for the Nexus 6 and 9 is October 2017. The Nexus 5 has already hit the end of the support road.

Some Nexus/Pixel devices are missing from Google’s list, like the Pixel C. Since it was launched in December 2015, it can be assumed that it will stop getting major updates in December 2017 and  security updates in December 2018. Another missing name from the list was the Nexus Player, which was released in November 2014 and thus could stop getting support this November, notes Android Headlines. Other names that were missing were the Chromebooks, Android One devices, and other similar Google-supported products. All of them are believed to be on different update schedules.

To know exactly how long Google will support (meaning Android version updates, security updates, and telephone or online support) your Pixel/Nexus device, just head over to Google’s support page. Don’t confuse this support with the warranties on the products. For info on the warranty, Google has all the information in its warranty center.

What to expect in the Pixel 2

For its second Pixel, which is expected to arrive at some point this summer, Google seems to be borrowing the dual-lens camera from Apple’s iPhone and the Infinity screen from the Galaxy S8. The phone’s other expected specifications include a 5.6-inch display with 2K resolution, 128GB of storage, 4GB of RAM, Android 7.1.1 operating system and a 2.4GHz Qualcomm Snapdragon 835 processor.

The handset could sport a 12-megapixel rear camera with 4K video recording, while the front camera is expected to be 7 megapixels (also with 4K video recording). Google has yet to confirm the exact release date of the handset, but many believe it to be sometime in July.

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