The customers of Netflix, Inc. (NASDAQ:NFLX), the world’s largest online video streaming company, have been targeted by scammers. The online fraudsters claiming to be representatives of Netflix, Inc. (NASDAQ:NFLX) set up a real looking but fake website to be able to get the credit card information and other sensitive personal information from customers.
Scammers use fake website
According to a report from CBS, the customers of Netflix, Inc. (NASDAQ:NFLX) receive an e-mail or pop-up ad directing them to the log-in page of the fake website. In an interview with Jerome Segura, a computer expert at Malwarebytes said he investigated the scam by setting up a computer free from personal information and recorded the screen while logging into the fake site.
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Segura said after he logged in, the fake website sent him a message that reads, “We have temporarily suspended this account” followed a 1-800 number for customer support. He called the number and he was connected to a scammer who pretended to be a representative of Netflix, Inc. (NASDAQ:NFLX) and promised that he will be able to resolve the problem, but he needs remote access to Segura’s computer.
The scammer guided Segura through the steps to grant him remote access to the computer. Once the scanner gained access, he immediately downloaded files from Segura’s computer. Segura said, “I had set up fake banking sheets on the desktop and they were taken as we were speaking.”
When the scammer asked for his credit card information, Segura ended their conversation. “It was time for me to just hang up.” The scammers took down the website since then.
Netflix believes scam no longer active
A spokesperson for Netflix, Inc. (NASDAQ:NFLX) said it is aware of the scam and the online video streaming company believes that the fake website is no longer active. It is uncertain as to how many customers were affected by the scam. The company’s spokesperson did not provide any detail regarding the number of customers targeted by the scammers.
Netflix, Inc. (NASDAQ:NFLX) emphasized that it is using different tools to ensure that the personal information of its customers and its brand is protected from cyber criminals.