Apple Inc. (NASDAQ:AAPL) will soon offer in-store repair service for their latest smartphone models, the iPhone 5S and iPhone 5C. Apple Inc. (NASDAQ:AAPL) is now working towards equipping their retail stores with the tools to repair these devices.
Apple extending repair service for iPhone 5S
Earlier this year, Apple Inc. (NASDAQ:AAPL) started to replace broken iPhone 5 displays in-store. Previously, the company would take phones and send them to get repaired while offering the customer a refurbished replacement phone. For customers who were no longer in the complementary warranty period, this exchange would cost them $229.
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Apple Inc. (NASDAQ:AAPL) is now extending their repair service to include the latest iPhone models including the iPhone 5S. Those who are no longer in the warranty will have to pay a small repair fee. Damaged phone buttons cost $29 whereas broken screens will set the user back $149. iPhone 5S customers with Apple Care will still get free repairs.
iPhone repairing time
9-to-5 Mac’s Mark Gurman was the first to report the matter. He explained, “The screen replacements inside Apple Stores typically take approximately one hour (sometimes around 30 minutes), but that amount time may be considered short in comparison to the amount of time required for syncing, backing up, and replacing content on brand-new replacement iPhone. Apple Inc. (NASDAQ:AAPL) began conducting in-store display replacements and repairs with the iPhone 5 earlier this year. Besides the factor of saving customers time and money, this process saves Apple Inc. (NASDAQ:AAPL) the money required for producing replacement iPhones and handling the entire replacement process.”
Apple Inc. (NASDAQ:AAPL)’s latest move should be a win as customers can bring their phones over to a local Apple retail store to get it fixed. It’s a great move that will give their customers something more and it’s more lucrative for the entire business.
Sources told 9-to-5 Mac that training manuals and iPhone calibration machines have already started arriving at Apple stores. The new repair service should officially start soon.