Not everyone is happy about Apple Inc. (NASDAQ:AAPL)’s iOS 7. One angry customer is taking the company’s chief executive officer Tim Cook to court over unwanted files that come with Apple Inc. (NASDAQ:AAPL)’s latest mobile operating system.
Mark Menacher’s case on Apple
Mark Menacher (an Apple user from Poway, California) wants to remove a large unwanted file. Menacher said the file was an automatic download and there is no way he can revert back to iOS 6. He complained, “Apple Inc. (NASDAQ:AAPL)’s disregard for customer preferences in relation to iOS 7 is corporate thuggery. Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail.”
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Apple iOS 7 problems
Apparently, he’s not the only Apple user who was disappointed with iOS 7. Within a day that the latest operating system was released, some iPhone owners complained that the 3D effects and zoom features made them feel nauseated. This complaint intensified when Apple Inc. (NASDAQ:AAPL) made it impossible for users for revert back to the older iOS. Josh Lowensohn from CNET further explained, “Some users were irked to discover this feature last month, which is designed to get users onto the latest version of Apple Inc. (NASDAQ:AAPL)’s iOS software, updates that often contain security fixes and new features. However in the case of iOS 7, it also means a brand-new look and feel of the OS, along with potential compatibility issues with some pieces of software, and a sizable download that can take up 1GB or more. The software also cannot be downgraded within iTunes, or from on the device itself.”
The Cupertino-based tech giant has yet to comment on the matter.
Menacher’s request is relatively simple: he wants to remove the downloaded file and receive compensation of $50.00. He also told CNET he might elevate this case to a higher court.