The technology industry is evolving rapidly. The CIOs and senior corporate executives need to stay aware of the emerging trends to make the right decisions. At the annual Gartner IT Symposium/Xpo 2019, Gartner VP Brian Burke shared a list of the top 10 strategic technology trends for 2020. The research firm divided the trends into two groups: People-centric and Smart Spaces.
According to Gartner, a strategic technology trend is the one with “substantial disruptive potential,” which is growing rapidly with a high degree of volatility. These are the top 10 technology trends for 2020:
People-centric technology trends
According to Gartner, Hyperautomation is a combination of automation tools, machine learning, and software packages. Anything that can be automated will be automated over the next several years. Hyperautomation will eventually lead to “DigitalOps,” where the entire organization runs on automated systems. It began with robotic process automation (RPA), but goes far beyond RPA.
The consumer-focused technology is shifting to a multi-modal interface. Users are interacting with their devices through motion control, eye tracking, voice, touch-based inputs, and other technologies. Gartner predicts that at least one-third of companies will have deployed a multiexperience platform to support their web, AR, mobile, and conversational development. By 2028, the user experience will change significantly in the digital world.
Brian Burke of Gartner said that the democratization of technology will accelerate over the next few years. End users will have access to advanced technologies such as AI, machine learning, business domain expertise, and more without any costly training. Predictive analytics and “virtual employee assistant” will help employees do their jobs more efficiently.
Human augmentation will enhance the inherent physical capabilities of people by “implanting or hosting a technology element” on their bodies. Things such as smartwatches, AR glasses, prosthetics, and RFID tags are some examples of physical augmentation. Gartner also predicts major breakthroughs in cognitive augmentation, where machine learning will perform most of the hard work but humans will be making the final decision.
5- Transparency and traceability
By 2023, at least three-fourths of the world’s large corporations will be hiring AI experts to help reduce the risk to their brand and reputation. We are living in a world with a trust deficit. Massive data collection, data breaches, algorithm bias, fake news, and fake Amazon reviews have made it difficult for people to trust others. The use of AI would help corporations apply accountability, openness, integrity, ethics, and consistency. Transparency and traceability will become a key part of the corporate culture.
Smart Spaces trends
6- Empowered edge
Edge computing is the phenomenon where the data collection, processing, and delivery is placed close to the consumers and sources. Currently, less than 10% data is created and processed outside the cloud and data centers. Gartner estimates that more than half of the world’s enterprise data will be collected and processed outside the cloud and data centers by 2023. It will help ease the traffic, enable enhanced autonomy, and reduce latency.
7- Distributed cloud
Distributed cloud is the distribution of public cloud services to different locations. The cloud service providers will continue to assume the responsibility for the operation, maintenance, and governance of the services. But where the data is stored will become increasingly important due to regulations and latency concerns. In the next five years, most of the cloud service providers will place data centers closer to the point of need.
8- Autonomous things
Autonomous cars are almost here. Gartner predicts more and more things will become autonomous in the near future. By 2025, at least 12% of newly produced vehicles will have Level 3 autonomous driving capabilities. Other devices such as home appliances, drones, ships, and robots will also gain autonomous capabilities. They will be able to interact more naturally with their surroundings and humans.
9- Practical blockchain
Regulators have become the biggest roadblocks to cryptocurrencies. But the underlying blockchain technology holds promise in multiple industries. According to Gartner, blockchain-inspired technologies will be supporting the movement and tracking of more than $2 trillion worth of goods and services per year by 2023. Blockchain would enable transparency and trust, reduce costs, and minimize the transaction settlement times.
10- AI security
Gartner predicts that in the next few years, companies will be using machine learning and artificial intelligence to enhance user security. But they also warned that hackers and other bad actors will also be using AI to carry out cyberattacks. They could poison the AI training data, use AI model theft, or adversarial samples for cyberattacks.