Facing Data Connectivity Issues With OnePlus 7 Pro 5G? You’re Not Alone

issues with OnePlus 7 Pro 5G

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OnePlus 7 Pro 5G is a special phone because of its ability to give users access to 5G. However, some users are facing data connectivity issues with OnePlus 7 Pro 5G and thus, are unable to benefit from the 5G feature.

Data connectivity issue with OnePlus 7 Pro 5G

The data connectivity issue with OnePlus 7 Pro 5G is currently being reported by users on EE’s network. Affected users report frequent network drops, and note that their SIM works as intended when using an LTE phone, notes tech site PiunikaWeb.

“I have recently got my op7 pro 5g with EE on a 5g plan, however my internet data is extremely unreliable, i can hardly get any connectivity and im [sic] offline most of the time because of this. I have spoken to EE and they seem to think there is [sic] no issues whatsoever with the network. I proved this out by putting the same sim into my OP6 and the 4g worked flawlessly and was quick,” one user said on OnePlus forums.

Further, affected users have checked the settings, such as turning off the automatic search, APN settings and more, but all seems okay. Also, users say they have tried the usual troubleshooting tricks, such as restarting the phone, airplane mode on/off, cleaning the SIM card, but the issue with the OnePlus 7 Pro 5G is still there.

Some users were able to get a replacement device. However, it is not known if they are facing the same issues with the replacement device as well.

“I got a replacement device and so far everything has been good, go to your store and get a replacement,” one user said.

5G device unable to fall back to 4G

Another problem that the 5G phone users might be facing is when switching or falling back to 4G. It is normal for the 5G phone to switch to LTE if the 5G network is inaccessible. However, since users are reporting frequent network drops and that they are offline most of the time, this sort of proves that the phone is unable to switch back to the 4G.

A similar issue was reported by the Samsung Galaxy S10 5G users in South Korea a couple of months back. The Galaxy S10 5G was made available in South Korea on April 5, but days after using it, some started complaining about the connectivity issues with the device.

An earlier report from BusinessKorea claimed that several users faced issues when switching between the 5G and 4G LTE networks. Users say they lose internet connectivity when they are not on the 5G network.

Samsung reportedly issued an update for the Galaxy S10 5G to boost the reception speed of the signal from the base station. However, it is not known if the issue is fixed with the Galaxy S10 5G or not.

We can only hope that OnePlus comes up with the fix soon so that OnePlus 7 Pro 5G users can get what they paid for.

Kernel source code for OnePlus 7 Pro 5G out

In separate news, OnePlus has now released the kernel source code for the OnePlus 7 Pro 5G. The Chinese company already released the kernel source code for the non-5G model. With the kernel source code now out for the 5G model as well, developers interested in porting AOSP-based ROMs or TWRP to the 5G model can now do so.

Now, as developers in the OnePlus developer program get their own devices, we will likely see custom ROMs and custom kernels for the device. Users must be careful while selecting custom ROMs supporting 5G. The 5G users must not try to use just any software designed for the 4G LTE version. If you do, it is recommended that you get help from the public forums to confirm if what you are doing is right.

Even though the OnePlus 7 Pro 5G has the same specs as the regular model, including 6.67 inch 90Hz QHD+ display, triple rear cameras, Snapdragon 855 chipset, and 4000mAh battery, it also features a Snapdragon X50 modem to support 5G.

Since the X50 modem is not part of any SoC, it comes as a separate module. So, on paper, it is possible to upgrade any 4G phone to 5G by adding this add-on modem. However, this additional modem may lead to faster battery drain.




About the Author

Aman Jain
Aman is MBA (Finance) with an experience on both Marketing and Finance side. He has worked as a Risk Analyst for AIR Worldwide, and is currently leading VeRa FinServ, a Financial Research firm. Favorite pastimes include watching science fiction movies, reviewing tech gadgets, playing PC games and cricket. - Email him at amanjain@valuewalk.com