The edge lighting is one of the coolest features on Samsung’s Galaxy Note 9 phablet. However, many users have complained on various forums that the Galaxy Note 9 edge lighting doesn’t work for some reason. A Samsung moderator on the official Community forum told one of the affected users that the company was looking into the issue. The edge lighting feature lights up the edges of the device when there is a notification, without interrupting whatever you are doing on the screen.
Galaxy Note 9 edge lighting doesn’t work when the screen is off
According to a number of forum members (via Piunikaweb), the Galaxy Note 9 edge lighting fails to work when the screen is off, even though the Always On Display is turned on. One of the Note 9 owners said they had been playing around with Settings for almost two days, but couldn’t get the feature to work when the screen is locked. It works as expected when the display is on. However, another user said the problem persists on their Note 9 irrespective of whether the screen is on or off.
The Galaxy Note 9 edge lighting issues seem to affect only third-party apps. The edges of Note 9 do light up normally when there is a notification from built-in apps such as Messages. Notifications from third-party apps fail to light up the edges.
A Samsung moderator on the official support forum said the company was “currently investigating this with our specialists.” The affected users may be a bit relieved to know that Samsung is looking into the issue. But the company hasn’t yet commented on what is causing the problem, and whether it’s related to hardware or software. If it has anything to do with software, we should expect an over-the-air update soon to fix the issue.
Some users have found workarounds
Fortunately, there are a few ways to address the issue, at least for now. Samsung forum member Greengoblin734 said they had the same problem, but they have found a solution. Go to Settings > Display > Edge screen > Edge Lighting > Manage Notifications and then toggle on the slider. It should fix the problem. Greengoblin734 also suggested that you should download the Edge Lighting Plus from the Galaxy App Store to enjoy more customization options.
Another user pointed out that enabling pop-up notifications was also a good (but annoying) workaround. The Galaxy Note 9 edge lighting works normally when the pop-up notification is turned on. But whenever you press the home button instead of the lock screen, you’ll have to first bear with the pop-up before getting to the lock screen.
The Galaxy Note 9 edge lighting proves useful in many situations, especially when you are playing games or watching videos. It’s irritating to get a push-down notification from other apps, interrupting whatever you are doing on the screen. The edge lighting simply lights up the edges, letting you know that you have got a notification without disrupting your current on-screen activity. You can choose the edge lighting to show when the screen is off, when it is on, and Always. You can also customize it with various colors and effects to suit your taste.
The Galaxy Note 9 owners have complained about a number of issues with Samsung’s flagship phablet. We have already seen Bluetooth and Android Auto-related problems with the Note 9. But one of the worst problems with the device is the S Pen breaking down for no apparent reason. The stylus is so flimsy that it sometimes breaks into pieces even when you are simply pulling it out of the phone.
Samsung has revealed that the Galaxy Note 9 sales in South Korea have surpassed one million units. It took the Note 9 as many as 54 days to reach the one million milestone, compared to just 48 days for last year’s Galaxy Note 8. Samsung didn’t mention how many Note 9 units it has sold worldwide so far. The Galaxy S9 and S9 Plus sales were lukewarm and the Note 9 doesn’t seem to be doing any better, even though reviewers have praised its design, camera, and performance. So, we should expect Samsung to offer lucrative deals on the Note 9 during the holiday shopping season to boost sales.