Tech Guides

All The Ways Alexa Enabled Products Can Collect Your Data

Simply put, many users agree to each of the following terms and conditions, but then get upset when their information is then shared or obtained by a third-party service. (A recent survey conducted by CompliancePoint showed that 67% of individuals polled stated they do not read privacy policies, yet only 25% say they haven’t entered a website due to its policies)   Are you upset that your personal information may have been shared as a result of using Alexa? Don’t be. As a user who accepted the terms and conditions, you agreed to each of the following: “Alexa Interactions” means all information related to your use of Alexa and Alexa Enabled Products, including your voice and other inputs, responses provided to you through Alexa, information we receive in connection with Third Party Services and Auxiliary Products you use, and information and content you provide or receive through the Alexa App.

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Alexa Enabled Products
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Amazon processes and retains your Alexa Interactions, such as your voice inputs, music playlists, and your Alexa to-do and shopping lists, in the cloud to provide, personalize, and improve our services. Learn more about these voice services including how to delete voice recordings associated with your account.

Alexa can automatically recognize the voices of users in your household over time to improve personalization of certain Alexa features. You can also create a voice profile, so Alexa can call you by name and do more to personalize your experience.

Third Party Services. If you use a Third Party Service, we may exchange related information with that service, such as your ZIP code when you ask for the weather, your custom music stations, information about your Auxiliary Products, or the content of your requests. Your use of any Third Party Service is subject to this Agreement and any third party terms applicable to such Third Party Service. Certain of these third party terms can be found in the Legal Notices section of your Alexa App, or may be linked from your Alexa App, and may be updated from time to time. If you do not accept the third party terms applicable to a Third Party Service, do not use that Third Party Service. When using a Third Party Service, you are responsible for any information you provide to the third party. Amazon has no responsibility or liability for Third Party Services. Publishers of Third Party Services may change or discontinue the functionality or features of their Third Party Service.

Third Party Products. Alexa Enabled Products and Auxiliary Products include third party products that Amazon does not manufacture or develop. Amazon may automatically update the firmware for certain Auxiliary Products on behalf of the applicable manufacturer. Amazon has no responsibility or liability for such third party products or manufacturer-provided firmware.

The Software will provide Amazon with information about your use of Alexa, your Alexa Interactions, and your Alexa Enabled Products and Auxiliary Products (such as device type, name, features, status, network connectivity, and location). This information may be stored on servers outside the country in which you live. We will handle any information we receive in accordance with the Amazon.com Privacy Notice .

We do not guarantee that Alexa or its functionality or content (including traffic, health, or stock information) is accurate, reliable, always available, or complete. You may encounter content through Alexa that you find offensive, indecent, or objectionable. Amazon has no responsibility or liability for such content.

We may change, suspend, or discontinue Alexa, or any part of it, at any time without notice.

Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms. In case of such termination, Amazon may immediately revoke your access to Alexa without refund of any fees.

Amazon processes and retains your Alexa Interactions and related information in the cloud in order to respond to your requests (e.g., “Send a message to Mom”), to provide additional functionality (e.g., speech to text transcription and vice versa), and to improve our services. We also store your messages in the cloud so that they’re available on your Alexa App and select Alexa Enabled Products. You or other call participants may be able to ask Alexa to help with certain functions during a call, such as “Alexa, volume up” and “Alexa, hang up.” Certain Alexa Calling and Messaging services are provided by our third party service providers, and we may provide them with information, such as telephone numbers, to provide those services. Alexa Calling and Messaging is only available on select Alexa Enabled Products, and features may vary. Learn more.

Amazon will periodically import and store your contacts to improve your Alexa Calling and Messaging experience. Amazon uses information about your contacts and connections, including who you communicate with the most, to provide and improve our services.

Drop In. The optional Drop In feature allows permissioned users to instantly connect to your Alexa Enabled Products for a voice or video chat without you needing to take any action. If you grant Drop In permission to yourself, anyone in your household also receives Drop In permission; and if you grant Drop In permission to a contact, anyone in that contact’s household also receives Drop In permission. Users with Drop In permission may see an indicator to let them know if your device has been recently active.

Article by Erica Olson

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