HMD launched the Nokia 7 Plus in March of this year. The phone sports mid-range specifications, ideal for users who want to have a good phone, but are restricted on budget. However, users have been bothered by a Nokia 7 Plus touch screen issue that has been plaguing their phones for the last couple of months. The issue has been reported several times on Nokia’s forums, as well as some other forums, but the fix is nowhere to be seen.
According to several reports that appeared on Nokia’s Support forums as well as the XDA developers forum, the screen of the phone becomes absolutely useless and doesn’t respond to any kind of touch. This behavior appears randomly and doesn’t seem to have any special pattern to accompany it, which means it can happen at any time during the use of the phone.
“I just bought the Nokia 7 plus from Hmd Gbl India website on preorder. The device started hanging right from the first device setup. The screen keeps being unresponsive to touches all the time. Locking and unlocking makes screen usable again. Please help me in trouble shooting the issue. I am frustrated,” one of the posts reads.
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“Sometimes phone is working but its touch stops working.i have to lock the phone and then again its touch start working,” another comment reads.
There’s a temporary fix that stops this “touchscreen freeze” by locking the smartphone and then unlocking it again. However, that doesn’t promise that the issue won’t repeat itself. It’s highly impractical to lock and unlock the device just to make it work properly for a time. It’s probably most frustrating when the issue occurs while users are playing a game.
Those who successfully showed the problem to their local service center were offered a replacement (either screen or a complete device.) That said, the company is likely aware of the issue, although there is no official statement.
“They took a video of that issue and sent it to Nokia for replacement. They approved my replacement and gave me a approval letter and requested me to visit the shop where i had purchased the phone. The shopkeeper took my old phone back along with all the accessories and approval letter and within 5 mins they gave me a new unit,” said a comment on XDA developers.
While there is no official word from HMD, a moderator on the Nokia forum said that the company is looking into the Nokia 7 Plus Touch Screen Issue and has asked whether any of the people affected by the issue are running the June update.
Nevertheless, many users said that the issue is still there, even after the June update.
Have you been affected by the Nokia 7 Plus Touch Screen issue? Let us know in the comments.