Several Google Pixel and Pixel XL phones have been found to be affected by a microphone glitch. This defect in the microphone has triggered a class-action lawsuit against the company by Girard Gibbs, LLP, on behalf of clients Patricia Weeks and Waleed Anbar.
According to Google, Pixel and Pixel XL smartphones suffer from a “hairline crack in the solder connection on the audio codec.” The users allege that the defect made it extremely impossible to make a call and give voice commands from their first-generation Pixel phones.
Just months after the purchase, users started experiencing the issue. On top of it, they got no comfort from the company as Google customer service representatives informed that the company would not issue refunds for the defective devices, notes Inquisitr.
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Google states that roughly 1% of the Pixel phones were defective, but the lawsuit notes that users were coming up with the issue just weeks after the device’s launch. Further, the Pixel lawsuit claims that the search giant denied refunds and handed users new units, which again suffered from the same defects.
It was not just the denial to replace or refund the unit, but the Pixel lawsuit claimed that Google had breached its own warranty, according to ArsTechnica. The warranty terms say that the company “will in its sole discretion and to the extent permitted by law either repair your Phone using new or refurbished parts, replace your Phone with a new or refurbished Phone functionally at least equivalent to yours, or accept the return of the Phone in exchange for a refund of the purchase price you paid for the Phone.”
The report from Ars noted that Weeks’ device was still under the one-year warranty period, as she reported the defect in March 2017. Anbar, another complainant in the Pixel lawsuit, came out in public about the defect only in January of this year. Both of the users purchased the devices in December 2016.
Making things worse was that Google kept on selling the Pixel and Pixel XL despite a string of evidence that something was wrong with the devices.
“Had Google disclosed the defect to her (Weeks), she would not have bought a Pixel or would have paid substantially less for it,” the Pixel lawsuit read.
For users wondering if they could also be a part of this Pixel lawsuit, the answer is yes, provided their Pixel device is having the same issue. The filing reads that the Pixel lawsuit covers “all individuals in the United States who purchased a Google Pixel or Pixel XL smartphone, other than for resale, between October 4, 2016 and the present.”
When the Pixel lawsuit is approved, users will receive a notice instructing them on how to actively join the case. Further, there would be steps explaining how to file a claim once the Pixel lawsuit is settled. And, if you don’t want to wait that long, you can contact the law firm handling the case.
Separately, the law firm is on the hunt for users who purchased the Pixel 2 or Pixel 2 XL, for a separate investigation into the screen burn-in issue.