Technology

iPhone X Issues: Users Can’t Hang up Phone Calls, Close Apps While On Call

Apple iPhone X Issues
Image Source: Apple.com (screenshot)

The iPhone X is a marvelous smartphone. It’s the smartphone of the future. But it’s incredibly annoying when your $1,000 phone can’t perform the most basic functions like allowing you to take an incoming call. Hundreds of customers have pointed out that they were unable to answer the incoming calls, and Apple is reportedly looking into the issue. But there are many other iPhone X issues that users are experiencing day-in and day-out, but have largely gone unnoticed.

Folks at PiunikaWeb have unearthed several call-related iPhone X issues that Apple hasn’t officially recognized yet. Many iPhone X owners are unable to quit calls because the display doesn’t light up when they move the device away from the ear. It could be due to a problem with the proximity sensor. In cases where the display does come back on, the red icon to disconnect the call becomes unresponsive.

Users reported in Apple’s support forum that they have no choice but to wait for the other person to disconnect the call or reboot their shiny iPhone X. One iPhone X owner said the “red hang up button is visible but does not activate when pressed.” It’s frustrating when you can’t end a call. Another user said the issue persists even after updating to the latest version of iOS. Even more weird is when your iPhone X automatically dials an emergency number and you can’t disconnect the call.

A few other users have complained that they can’t close apps during an ongoing phone call. One iPhone X owner said they couldn’t close apps running in the background until they have hung up the phone call. “Even though I force press and the red circle icons appear on the open apps in the app switcher, tapping on them does nothing, and neither does swiping them up. Yet the moment I hang up the call, I can once again quit/close apps,” said user ndoval48 in Apple’s support forum. Many others have also complained about the same issue.

Some other iPhone X owners claimed force closing apps during phone calls causes the device to behave unpredictably. They get to force close apps only occasionally. Other times, the phone doesn’t respond. Apple is yet to officially recognize these iPhone X issues or fix them via software updates. It is unclear whether these are software or hardware-related problems.

iPhone X issues
Image Source: Apple.com (screenshot)

A few days ago, affected customers¬†said in Apple’s support forum that the iPhone X display wouldn’t wake up when they receive an incoming call. The smartphone does ring to let the user know that there is an incoming call, but the display wakes up several seconds later. Sometimes the screen doesn’t wake up until it’s too late to answer the call. Since the display remains black, users can’t see who is calling or tap the virtual button to answer the call.

Apple was quick to recognize the incoming call glitch. The tech giant told the Financial Times that it was “looking into these reports,” though it did not reveal when or how it would fix the problem. Inside sources told Apple Insider that the company was collecting data from affected users on the issue. Users have figured that performing a hard reset or restoring the software doesn’t fix the issue.

Separately, Apple has responded to Senator John Thune (R-SD) to address concerns about performance throttling in the latest iPhones. Apple has apologized for deliberately slowing down older iPhones as their batteries degraded. The Cupertino company claims it would slow down older devices to prevent them from shutting down unexpectedly. But customers have complained that Apple’s intention was to get people to upgrade to the latest models.

Apple told Senator John Thune that the iPhone X, iPhone 8, and 8 Plus don’t have the same performance throttling feature as the older iPhones. The 2017 iPhones have a”different” power management system that can better estimate power needs and battery performance. Even if Apple slows them down in the future, the effects will not be as noticeable as on the iPhone 6, iPhone 6S, and iPhone SE. If people want to keep enjoying the peak performance on older models, they have to get the battery replaced.

Meanwhile, people familiar with the matter told the Wall Street Journal recently that Apple was in talks with Goldman Sachs to offer easy loans to customers buying Apple products. The company is hoping that making it easier to buy its $1,000 phone could boost the iPhone X sales. Wall Street analysts and supply claim reports claim Apple has reduced the iPhone X production from 40 million to 20 million in the current quarter due to poor demand.

Are you experiencing an iPhone X issues?  Let us know in the comments below.