Technology

Some Google Pixel 2 XL Units Got Shipped Without An OS

Google Pixel 2 XL launch has already been marred by a host of issues ranging from screen burn to a weird clicking noise. Now, one more issue has surfaced with some users complaining that their Pixel 2 XL has been shipped without an OS.

Google Pixel 2 XL phone
Image Source: Google Store (screenshot)

Some Pixel 2 XL phone shipped without OS

Several users on Reddit are reporting the same issue, claiming that on powering on the device the display is showing a message “No Valid OS.” One Reddit user, who experienced the same problem with the Pixel 2 XL phone, notes, “I came home excited to unbox my new Pixel 2 XL. Upon turning on the device I was greeted with a black screen stating, “Can’t find valid operating system. The device will not start.” Thereafter, the user talked to the customer service reps, who were willing to send a replacement phone.

Another user said, “Google is overnighting replacements and gave us a total of $35 Play Store credit, but I think that’s the very least they could’ve done in my opinion. Super unhappy, and hoping the replacements aren’t defective as well.”

Fortunately, Google is replacing the handsets that were shipped to customers without an OS. CNBC, citing a source familiar with the matter, said that Google is aware of the issue, and has already addressed it. However, it is not clear how the company has fixed the issue.

A poor show from Google

Since its launch, Google Pixel 2 phones have been plagued by issues. The display on the phone has been the subject of most of the complaints with many users noting that it has very muted colors and software often leaves a digital mark on the screen, also known as “burn-in.” Also, some users have reported hearing high-frequency noises. One Pixel 2 buyer even claimed that he got a unit, which failed the standard quality control test done before shipping the handset.

One excuse that Google can give is that the Pixel 2 phones are not manufactured by them. But, this makes no difference as it says Google on the box. The whole point of Google coming up with the Pixel phones was to expand its reach as a hardware vendor. However, the way the Pixel 2 XL phone has gone so far, it appears that Google still has to go a long way to perfect the trade. Remember, the Pixel 2 phones were launched almost a year after the Pixel, giving the company ample time to test the handsets. But, considering the issues that the handset has been plagued with, it appears quality control was down on the priority list of the company.

Meanwhile, to appease the users, Google has extended the warranty on the Pixel 2 phones from one to two years. For the Pixel 2 XL users, Google has promised a software update soon to improve the performance of the device.

Google, however, could still face a lawsuit by Girard Gibbs LLP, who is planning to sue the search giant on behalf of angry buyers witnessing issues with the Pixel 2 handsets. “Girard Gibbs is investigating claims against Google, HTC, and LG for manufacturing, marketing, and selling defective Google Pixel 2 and Pixel 2 XL phones,” read a statement on the firm’s website.

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