Kerstin O’Shields shows us how to use body language in everyday business situations.
With 25 years of training and performing in theater and opera, Kerstin O’Shields has acquired an in-depth knowledge of all levels of communication. When she realized that the same nuanced gestures, postures, and expressions impacted every one of her contacts off stage, she set about developing the type of training she experienced for her stage career and adapting it to the communications of everyday life.
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Sep 9, 2011
The New York Times and Washington Post bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
?from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
?Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Have you ever found yourself re-reading the same sentence four or five times and thought “I should get more sleep”? Are you clueless as to why one paragraph just seems to “flow” while you simply can’t recall the contents of another? Guess what: you are not alone. Even the best writers fail to grasp why their writing works. The Reader’s Brain is the first science-based guide to writing, employing cutting-edge research on how our minds process written language, to ensure your writing can be read quickly, assimilated easily, and recalled precisely – exactly what we need to transform anyone into a highly effective writer. Using the 5Cs – clarity, continuity, coherence, concision, and cadence – this book combines irreverent humor with easy-to-follow principles that will make readers perceive your sentences, paragraphs, and documents to be clear, concise, and effective.