Great Customer Service is vital for business, so how do you do it?
It’s fair to say that the relationship between service staff and customers has changed a great deal over the years.
Now we demand increased and improved services in all industries, and that’s not just in face-to-face scenarios.
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Customer service spans a number of platforms now, from the shop floor the email conversations and beyond, so it’s vital for any business to provide the best service possible.
As we all know only too well, this is certainly not the case everywhere. Take a look at this post from UserLike which has 5 brilliant examples of terrible customer service.
What is particularly good about this post is that it covers different platforms, from phone calls to twitter interactions, which are increasingly important in modern customer/business relationships.
However, it’s not all bad and we have probably all experienced some companies which have provided brilliant service.
Take a look at this article from the Telegraph which lists the highest ranked businesses for customer service in the UK.
The list features lots of well-known companies from a range of industries. Amazon was ranked 1st with the likes of John Lewis, Specsavers and New Look all featuring in the top 10.
No matter how good your business’s customer service is, there’s always room for improvement. So, how do you go about making your customers experience excellent every time?
The people at Noticeboards Online have created a new infographic to help you do just that.
It’s called ‘13 Things Every Business Needs To Know About Awesome Customer Service’ and you can take a look at it below this post.
This helpful infographic covers tips which can be applied to all forms of customer service, from face-to-face to email and social media interactions.
From monitoring enquiries and complaints online to understanding when some customers can be pleased, it covers something that can help any business.