Samsung’s bad year keeps getting worse following the debacle that came from the tendency of the company’s Galaxy Note 7 to suddenly catch fire, often when charging. Now, U.S. consumer officials are recalling 2.8 million washing machines spanning 34 top-loading models Samsung has sold over the last five years over fears that the top can be detached during use.
More bad news for Samsung over safety fears
When the Galaxy Note 7 started exploding randomly or catching fire, the company quickly acknowledge battery problems and moved to fix the problem quickly. China state news CCTV would argue that and criticized the company for a speedy recall elsewhere while ignoring China. Samsung denied this suggestion and said that Chinese consumers received only the “safe” batteries that Samsung was issuing to those who received earlier batteries that were blamed for the fires. All the back stories aside, those “safe” batteries weren’t safe at all and began to catch fire forcing the company to further expand the recall on the Galaxy Note 7 and ultimately permanently suspend production.
It’s estimated that the company lost about $6.8 billion in the third quarter due to the recall to say nothing of the damage done to the company’s reputation and brand. Now the South Korean giant is looking at an inevitable wave of stories like this one that reminds consumers of the Galaxy Note with this recall of washing machines.
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The recall was instituted by the Consumer Product Safety Commission which had received over 700 complaints about the top lid flying off during use, which included a claim of a broken jaw and eight other injuries.
Those affected by the recall will be given the option of rebates, refunds, or in-home repairs to fix the problem.
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said senior vice president and general manager of Home Appliances, Samsung Electronics America, John Herrington, “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”
While the Galaxy Note 7’s problems were worldwide and affected consumers in ten countries, Herrington said that the issue with flying lids did no