Sony’s PS4 Pro launched on Thursday, and it seems that it has so far sold well. However, there have been widespread reports of the console having issues connecting to some televisions. Here’s everything you need to know.
TV models affected by the PS4 Pro woes
According to Forbes, many PS4 Pro owners have been angered because they’ve been left staring at blank screens. Instead of being able to plug in their new console, they’ve been unable to see what it has to offer regarding 4K HDR.
Unfortunately for Sony, this issue is being seen by users all over the world, and as of right now, the TV brands being affected are Samsung, Sony, LG, Philips, Vizio and more. Some soundbar models are also being affected. Furthermore, many of the PS4 Pro users who can get a picture are experiencing other issues, such as their TVs not being recognized as 4K-compatible. Even those who can get an HDR picture are having their image restricted to 2K output.
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What’s strange about these issues is that not everyone with the same TV model is experiencing them. For example, some owners of the LG OLED65E6 have reported the PS4 Pro problem. However, on forums, others have come forward suggesting that they have not experienced any such problems, even though they own the same TV, which is frustrating for people trying to solve this issue.
Release day response
On a day in which Sony should have been reveling in what seemed like great sales figures, it had to put out an official response on its EU PlayStation Forum. This official statement consisted of Sony making the customer aware that it is aware of the problems, but it also offered a stop-gap fix that requires switching the console into safe mode and while there, changing its digital rights management setting to HDCP 1.4.
Games running badly
It seems as though it’s not only TVs that have issues with PS4 Pro. According to a recent Eurogamer report, many games also have problems. It seems inconceivable, but some games are actually running worse on the console, despite it being the latest tech. Affected titles include Mantis Burn Racing, The Last of US, Deus Ex: Mankind Divided and Skyrim, among many others. The problem occurs when the console is on both 4K and 1080p TVs when downsampling is used.
It seems as though the problems differ from game to game, with some struggling with slow frame rates throughout gameplay. However, others see issues develop when a player has played for a while.
Regarding the TV connectivity issue, Sony has suggested that consumers contact their TV manufacturers. However, it has become apparent that many of the TV manufacturers are sending people back to Sony for an answer. So right now it seems as though there is no answer. All we have is TV manufacturers and Sony blaming each other, while what consumers want is a quick solution. That may come in the form of a software update designed to patch the problem.
In the meantime, everyone will just have to be patient and see what happens. If we hear anything, we’ll update you ASAP!