Samsung announced Tuesday that more than 500,000 Galaxy Note 7 replacement devices have reached the US carriers and retail stores. It means, starting Wednesday, the company will have enough inventory to replace about 50% of the one million Note 7 devices recalled last week. Replacements for the remaining half of the affected phones will be made available by the end of this month, Samsung assured consumers.
A ‘vast majority’ of Note 7 owners show faith in Samsung
The Korean electronics giant said it would continue to take the necessary steps to ensure that users are powering down and exchanging their recalled devices, said Samsung Electronics America president Tim Baxter. Samsung added that 25% of the Galaxy Note 7 owners had exchanged their devices, up from 13% last week when it started making the replacement phones available.
Go to this link if you want to get a replacement for your affected Galaxy Note 7. Samsung said a “vast majority” of the customers exchanging their Note 7 devices have opted for another Galaxy phone instead of a refund. However, a survey conducted by SurveyMonkey suggests that most of the original Note 7 buyers may avoid the replacement Galaxy Note 7. According to the survey, 35% users would seek a refund, 26% said they would go for the new iPhone, while another 21% participants said they would go for a different Samsung phone.
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Replacement Galaxy Note 7 comes with a software update
The US Consumer Product Safety Commission (CPSC) issued an official recall last week for all the Galaxy Note 7 units sold before September 15. The CPSC’s notice has made it illegal to sell or resell the recalled Galaxy Note 7 phones. The CPSC had asked consumers to immediately power down the recalled Note 7 and contact the location where they purchased it to get a replacement or refund.
Samsung said the replacement Note 7 phablets will come with a software update that will show you a green battery icon on the top right corner of the screen to let you know that it has an unaffected battery. A battery problem in the original Galaxy Note 7 has caused more than 100 confirmed explosions.