Samsung has made an announcement, following the terrible news that the new Galaxy Note 7 can actually explode while charging. 35 incidents have been reported so far all over the world and this is not to take lightly.
So, the sales are off and the product is no longer available in the market. Before affecting more people, the company has advised everyone with this particular phone to return it. There will be compensation, of course, as well as a revised model for those who still want to have the specific model.
The statement of Samsung on the matter goes as follows: “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”
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US carriers freeze the sales of Samsung Galaxy Note 7
Under the light of the recent event and as per the request of Samsung, US carriers have frozen the sales of Samsung Galaxy Note 7. AT&T, T-Mobile, Verizon and Sprint are cooperating closely with Samsung, so that the process of recalling the phones is as easy as possible. The battery cell issue is not insignificant and it needs immediate attention, as more incidents might follow (and possibly more severe than those reported so far). It is a matter of time, however, for the battery risks to stop and for the model to go back on the market.
It is worth noting that over a million phones have already been sold worldwide, making Galaxy Note 7 one of the most popular smartphones of its generation. There are more than 2.5 million phones out there, which need to be returned to Samsung to identify the problem and repair it promptly.
For those of you who were going to buy the Samsung Galaxy Note 7, it would be a good idea to wait for a while till everything runs smoothly. On the other hand, you can always go for another phone of the same features like iPhone 7. There is a lot of hype in iOS, after all!
For those who are loyal to Samsung, though, their statement is somewhat reassuring at the end: “For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”