Planet Money: Service Jobs – I, Waiter by NPR.org
Service jobs were a refuge for people when robots took factory jobs. Service jobs seemed safe—you needed the human touch.
But robots are making headway there, too. They’re checking us in at hotels, renting us cars and ringing us up at the supermarket.
Today on the show, we go out for pizza at a place where machines have taken over parts of the server’s job. Waiters are the latest group of workers meeting the machines that might replace them.