Apple Offers MacBook Pro Video Repair Program

Apple Offers MacBook Pro Video Repair Program
ElisaRiva / Pixabay

Apple recently acknowledged a video problem on some MacBook Pro computers and now offers an extended repair program for affected models

The MacBook Pros affected by the issue were manufactured between 2011 and 2013. The problem includes issues with distorted video and unexpected restarts.

According to Apple, some of its MacBooks are still covered under the free extended repair program. The program will soon launch in other countries later this month.

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Apple covers MacBook Pro computers

Fortunately, MacBook Pro owners who previously repaired their computers are also covered. Those with MacBook Pro issues can take their device to a retail store or authorized service provider.

Apple’s latest offering is a long time coming, considering it has been years since the first complaint rolled in. Complaints about the video problems started in 2011 when threads regarding the issue started popping up on Apple’s forums. Some of those threads reached up to 12,000 messages with views of over 4 million times. The Cupertino-based tech giant also faced federal lawsuits over the poor quality of video on the MacBook Pro laptops. One of the lawsuits was filed in March 2013 before being dismissed in the back half of 2014. Earlier this year, the plaintiff in that case filed an appeal.

MacBook owner took issue with Apple

One MacBook owner took it a step further by launching an online campaign, which it collected over 38,000 viral signatures. Raj Dsouja started the campaign. He proclaimed that everyone who purchased a MacBook spent a premium and did not expect to find a manufacturing defect. Today he updated his petition with a positive thought. Although the step is just a small repair, it is refreshing to know Apple finally acknowledged the issue. He also said we are one step closer to resolving it.

The list of affected notebooks includes the 15-inch MacBook Pro, 17-inch MacBook Pro and 15-inch MacBook Pro with Retina display.

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