Apple Inc. Tech Support Helped To Recover Lost Macbook Air

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Apple Inc. Tech Support Helped To Recover Lost Macbook Air
Life-Of-Pix / Pixabay

Apple Inc. (NASDAQ:AAPL) tech support helped the police to track a stolen laptop when Casey Wentworth, the one who stole the laptop, called the customer care for help. Michael Witonis found his Macbook Air gone from his home in February 2013. The laptop was just five months old, according to ABC affiliate WMUR.

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Tech support played a key role

According to Witonis, he lost the laptop from his home when he and his wife were sleeping. Back in June, he received an email from Apple Inc. (NASDAQ:AAPL) tech support that thanked him for calling tech support.  After that, he himself called tech support, where he came to learn that someone called the customer care to get help for the laptop with a serial number matching that of Witonis’ laptop. However, for more information on the matter he was asked to call the company.

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“That was the start of an eight-month battle with Apple to get the information from them,” Witonis told ABCNews.com.

Witonis got a confirmation email from Apple saying that it has an internal process to handle such cases. According to the company’s spokesperson nothing can be said about specific customers, but there is an internal process in the firm to cooperate with law enforcement.

Tweet to Apple CEO did the trick

Witonis then tried to contact Apple Inc. (NASDAQ:AAPL) CEO Tim Cook and tweeted him twice. He got the idea to engage through social media after seeing the success customers got by complaining through social media to airlines and other companies. He sent the first tweet on October 10, and the second one on February 25.

@tim_cook please help! I’m fed up w/ #apple legal dept. 8 months & 2 subpoenas later still no progress. I just want my macbook air back??” read the February tweet.

He got a call from Apple Inc. (NASDAQ:AAPL) executive customer relations within a day along with an email.

“Within five days of me getting a call, they come to the conclusion that they were going to give the detective whatever information he needed,” according to Witonis. Dover police tracked down Casey Wentworth within two hours of receiving the information.

Wentworth remained unavailable for any comment, and it is not clear if he has an attorney. Lt. Brant Dolleman said that the case is under investigation and remained silent, when asked on the confession from Wentworth.

Witonis hasn’t receive his MacBook Air yet as it is in police custody as evidence.

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4 COMMENTS

  1. As you know, you can do the same with Apple Macs, iPads and iPhones, only thing is Apple are concerned about privacy, even for thieves and receivers of stolen goods. This might not sound nice, but I’d rather keep my privacy than help a handful of people get rich of off my privacy. Just saying.

  2. revolutionary.
    With Windows, you can buy tracking technology with all Dells pre-installed, with several other companies as well, or buy this tech third-party. No jumping through hoops or trying to get subpoenas or begging tech support for this for months.
    If you buy Android, this comes built in with the newer versions, and third-party apps can track down your device as well as wipe it remotely, turn on a loud alarm (to help you find it in a crowded space), shows you last location it was visible (incase the battery died or it went underground), and even gives you access to the front camera, to see who is trying to use it, etc. All through a browser (can also set it up to send you email notifications).

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