Apple Inc. (NASDAQ:AAPL) tech support helped the police to track a stolen laptop when Casey Wentworth, the one who stole the laptop, called the customer care for help. Michael Witonis found his Macbook Air gone from his home in February 2013. The laptop was just five months old, according to ABC affiliate WMUR.
Tech support played a key role
According to Witonis, he lost the laptop from his home when he and his wife were sleeping. Back in June, he received an email from Apple Inc. (NASDAQ:AAPL) tech support that thanked him for calling tech support. After that, he himself called tech support, where he came to learn that someone called the customer care to get help for the laptop with a serial number matching that of Witonis’ laptop. However, for more information on the matter he was asked to call the company.
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“That was the start of an eight-month battle with Apple to get the information from them,” Witonis told ABCNews.com.
Witonis got a confirmation email from Apple saying that it has an internal process to handle such cases. According to the company’s spokesperson nothing can be said about specific customers, but there is an internal process in the firm to cooperate with law enforcement.
Tweet to Apple CEO did the trick
Witonis then tried to contact Apple Inc. (NASDAQ:AAPL) CEO Tim Cook and tweeted him twice. He got the idea to engage through social media after seeing the success customers got by complaining through social media to airlines and other companies. He sent the first tweet on October 10, and the second one on February 25.
“@tim_cook please help! I’m fed up w/ #apple legal dept. 8 months & 2 subpoenas later still no progress. I just want my macbook air back??” read the February tweet.
He got a call from Apple Inc. (NASDAQ:AAPL) executive customer relations within a day along with an email.
“Within five days of me getting a call, they come to the conclusion that they were going to give the detective whatever information he needed,” according to Witonis. Dover police tracked down Casey Wentworth within two hours of receiving the information.
Wentworth remained unavailable for any comment, and it is not clear if he has an attorney. Lt. Brant Dolleman said that the case is under investigation and remained silent, when asked on the confession from Wentworth.
Witonis hasn’t receive his MacBook Air yet as it is in police custody as evidence.