Google Inc (NASDAQ:GOOG)’s Nexus 7 tablet is facing charging issues. Frustrated users reported the issues in Google’s support forum. They said their Nexus 7 is charging very slowly. Some said it’s taking up to 10 hours to fully charge their devices. Normally, a Google Nexus 7 takes less than two hours to charge. One of the users said that his Nexus 7 charges about 2-3 hours for every 25% of the battery meter. Yet another said that her tablet take forever to charge, doesn’t charge above 85% and discharges rapidly.
Google investigating the issue
According to 3G, the charging issue has affected mostly the original Nexus 7. But the users of the new 2013 model have also reported similar issues. Google initially thought that the issue was due to the recently rolled-out Android KitKat (4.4.2). The actual issue seems to be with oxides building up on the USB connector contacts. There could also be problems with microUSB slot itself on Nexus 7. Google Inc (NASDAQ:GOOG) said that it’s investigating the issue, but hasn’t yet identified the source of the problem.
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If your tablet is facing a similar issue, contact the customer support if your tablet is under warranty. Report the problem and get your tablet fixed or replaced as soon as possible. If your Nexus 7 is no longer covered under warranty, find out whether the problem is due to the charger itself. Try plugging it into a laptop or use a wall-charger. If the problem is with the charger, consider buying a new one.
What to do?
Many users said in the support forum that one trick or another has worked for them. One of them said consider unplugging and re-plugging the USB connector into the wall adapter a few times. Other users suggested cleaning the tablet’s microUSB port and USB connector. Another way is to download the “Battery Monitor Widget” from Google Play. It will show you the power delivered to your device.
Let’s hope Google Inc (NASDAQ:GOOG) finds a solution to the problem soon. Google shares were up 0.09% at 12:12 PM EST.