Apple Inc. (NASDAQ:AAPL) has apparently blocked off a two-week time frame in September when vacation time is highly restricted for support personnel. That’s according to an internal document provided to Apple Insider.
AppleCare staff see time off restricted
AppleCare workers have very limited choices for time off between Sept. 15 and 28, according to the document. That’s right around the time when most are expecting Apple to launch the next iPhone along with the newly redesigned iOS 7.
The document provided to Apple Insider is a digital screen shot showing Apple Inc. (NASDAQ:AAPL)’s internal calendar as access through a virtual private network from a domain used by Apple Inc. (NASDAQ:AAPL) employees. They made sure to crop out parts of the picture which could have identified certain things.
Apple keeping workers on for iPhone launch
It’s generally expected that Apple Inc. (NASDAQ:AAPL) will unveil the new iPhone 5S and low cost iPhone 5S on Sept. 10 and then launch the two devices on Sept. 20. Of course the new iOS 7 is practically guaranteed to come out around the time of the new iPhone models. The new operating system could come out a couple of days ahead of the launch of the device, possibly on or around Sept. 18.
It seems clear why AppleCare support staff would have to be ready around the launch of the new operating system and handsets. Of course many fans will be buying and activating the devices, but the new operating system itself could spark additional phone calls.
iOS 7 has been redesigned to be almost completely different than previous iOS versions. A number of Apple’s built-in apps will look different iOS 7, and users of previous iPhone models may be confused at first after they update their handsets. At any rate, it’s good to know that Apple Inc. (NASDAQ:AAPL) will have customers covered by keeping most support staffers ready and waiting to answer calls from confused users.