Microsoft Corporation (NASDAQ:MSFT)’s Surface Pro 3 has garnered positive reviews from tech journalists, likely due to the ease of handling word processing tasks, but how does it stand up with actual customers who were not journalists?

Microsoft surface pro 3

Microsoft’s Surface Pro 3 gets positive feedback

Information Week spoke to two IT decision-makers at Seattle Children’s Hospital and University of Pittsburgh Medical Center (UPMC), two early Surface Pro 3 adopters, to learn how their choice has fared.

“It’s the thinnest Ultrabook ever created,” UPMC VP of Medical Information Technology Rasu Shrestha said in the report, citing the Pro 3’s appeal.

The Surface Pro 3, while technically a tablet, provides its Type Cover keyboard separately.  Both organizations cited in the report were attracted to the device’s laptop capabilities, including its keyboard.

Seattle Children’s CIO impress with Microsoft’s Surface Pro 3 features

“The mobility of it, the lightness, the kickstand, the screen size,” said Seattle Children’s CIO Wes Wright. “It hits a bunch of our complaints from the originals [and] makes it much more viable in a health care setting.”

While both Surface customers were excited about for the Pro 3’s laptop mode, each organization plans to use the Pro 3 in somewhat different ways. The Information Week report noted Seattle Children’s plans to deploy around 1,000 devices, 300 of which are destined for clinical use. The rest are pegged for non-medical staff, such as those in the finance and supply chain departments.

All of Seattle Children’s Surfaces computers will use Windows 7 virtual because “the fat app changes often, and rather than trying to touch 6,000 devices, it just makes more sense for us to serve up a single virtualized image,” Wright said. “If I just gave them a laptop, I wouldn’t get any innovation out of [the doctors],” Wright said, noting that the Surface Pro Pen opens up new ways for doctors to use tablets.

Unlike Seattle Children’s hospital, UPMC plans to provide most of its 2,000 Surface Pro 3s to physicians. Microsoft had touted earlier Surfaces as a way for doctors to access and modify Electronic Health Record (EHR) systems on-demand, allowing the doctors to work more effectively with patients, and avoid running to a computer workstation between appointments, the report noted.