Nokia Corporation (ADR) (NYSE:NOK) (BIT:NOK1V) (HEL:NOK1V) recently launched an update dubbed Nokia Black, which offers enhanced interface, new camera features and other such upgraded features in Lumia handsets. However, contrary to the claims, users are finding it difficult to update the features and install Nokia Black on their handheld devices, says a report from TheRegister by Bob Dormon.

Nokia

Nokia Black update, plethora of errors

Users are getting an error code 80188309, which is restricting the Nokia Corporation (NYSE:NOK) (BIT:NOK1V) (HEL:NOK1V) users from downloading the updates while other users are finding it difficult to locate the much talked-about Nokia Beamer in their App store. Lumia 820 and Lumia 920 are said to be affected the most by the bugs. It is taking several hours to update the latest features on Windows Phone.

In step one of the Nokia Black Update, the new features are downloaded, but are not getting installed. The following error appears on the screen: “You need to charge to continue with this update. The update will continue once the battery has enough power.” However, even after the users charged it for nearly half an hour, the phone showed the error code 80188309 in the Settings Control Panel.

In took the author three attempts to update to the latest interface. According to the author, similar issues were noticed in the previous updates also.

Beamer app not compatible with Lumia 820 and 920

Even if one locates it in the app store, the error message says for the Beamer app says it is not compatible for the Lumia 820 and 920 apps. On contacting customer care, the representatives first said that it might be a regional issue, and suggested users download from the other region’s store. Overall, there was no relief for the users even after trying everything to get the apps downloaded.

Users are also not able to download Black-specific Nokia apps like Nokia Camera and Nokia Refocus. They are getting a message “not available for your device” in the Windows Phone Store.

Nokia Corporation (NYSE:NOK) (BIT:NOK1V) (HEL:NOK1V) is expected to resolve the issue soon because the customer base of Lumia phone users have increased since the launch of Lumia 800, and the latest features of Lumia Black have been met with a good response from customers.