Apple Inc. (NASDAQ:AAPL) confirmed on Tuesday that there is an issue with the iMessage app after users upgraded to iOS7, and further stated that the fix to the problem will arrive soon. After the upgrade to the new OS, users are facing problems while sending messages, as the messages remain unsent and unreceived.
Apple acknowledges the issues
Apple Inc. (NASDAQ:AAPL) told The Wall Street Journal in a statement that it knows about the problem faced by users for iMessage, and will soon come up with the solution in the upcoming software update. For the time being, Apple has recommended users go through the troubleshooting documents from Apple or contact AppleCare to fix the bug. Further, the company apologized for the trouble faced by the users.
iOS7 was released by Apple Inc. (NASDAQ:AAPL) on September 18th and since then users have been facing the iMessage issue. However, the frequency of the posts has increased significantly after the last iOS 7.0.2 update, last week.
A three step fix
On Monday, AppleInsider provided a simple fix where the users need to perform three simple steps to get away with the problem.
- Disable iMessage in Settings > Messages,
- Reset the iPhone’s Network Settings under Settings -> General -> Reset
- Re-enable iMessage.
However, some of the users have claimed the resurfacing of the same issues a few hours later, even after applying the above trick.
There was no confirmation from Apple Inc. (NASDAQ:AAPL) over a specific time frame for release of the solution, but according to some reports, employees and select partners have gotten access to iOS 7.0.3, the third iOS 7 update.
Earlier issues faced with iOS 7
Ever since the launch of iOS 7, users have been complaining about some of the issues connected to the OS. Prior to this issue, users complained about the sickness they were feeling after the usage of iOS7. Users complained on the website that they are facing issues like sickness, nausea, dizziness and so on while using iOS7.
Many of them inquired if the motion and zoom effects could be reduced or switched off to avoid these sick feelings. However, on connecting with customer care they learned that Apple has no such feature to disable Zoom effects. Users were annoyed by the uneasiness they suffered, and many of them downgraded to iOS6.
In a string of issues faced with iOS7, the earliest was just after the launch of the OS when users were irate by the download delay of the OS. They complained that update is taking up to several hours and some are receiving error messages while downloading it.