BlackBerry Ltd (NASDAQ:BBRY) (TSE:BB) has acknowledged that an update made to its OS in BlackBerry OS 10 devices has caused SMS and MMS loss from the devices. Those users who installed the new operating system got ripped of SMS and MMS in their phone, according to what some have posted on BlackBerry’s user forums.

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BlackBerry Ltd (NASDAQ:BBRY) (TSE:BB) has said that it is going deep into the matter but has not yet come up with any solutions. “After an upgrade or update was performed to BlackBerry OS version 10.1.0.4633 it is noticed that all of the SMS and MMS messages have been discarded from the device,” BlackBerry notes in a knowledge base article.

BlackBerry users also facing issues with secure work space

The Ontario, Waterloo based company is also undergoing some problems with its latest Secure Work Space running on BlackBerry Enterprise Server 10 and providing service similar to BlackBerry Balance, secured app container for iOS and Android.

Android 4.3 devices become unusable after SWS runs on that according to bulletin posted on Thursday. SWS impacts those Android devices that are announced fit for running this application.

The issued is impacting Androids made for SWS and are updated to OS 4.3, and “new activations for SWS for devices that already run the new OS,” says a report from ZDNET

“While in this state the Home screen will not appear and no applications can be run,” BlackBerry notes. BlackBerry Ltd (NASDAQ:BBRY) (TSE:BB) added that despite making the devices usable again, SWS does not work on them.

Updated OS 10.1

Few days back, the company launched 10.1 updates where it added features like; users could swipe screens between emails and messages in the hub, users can get back to a read message by pressing ‘u’ in Q10. Additionally, users can add an app to their Wishlist which they can get in their phone later. They can also separate personal and professional conversations in their phone. BlackBerry has included languages like Chinese and Korean in the update.

BlackBerry Ltd (NASDAQ:BBRY) (TSE:BB) launched update OS10.1 worldwide initially in Asia Pacific, Canada and Europe on July 29. However, updated facility depends upon the network carrier.

With irregularity in MMS and SMS services, users of BlackBerry 10 are facing tough times. The update has not yet affected United States consumers (due later this summer); however, users in Canada, Europe and some Asian markets are getting affected.