Apple Inc. (NASDAQ:AAPL) has made some pretty big changes to its AppleCare support page. The company made it more streamlined and interactive, adding a number of new features and making it easier for users to find the information they are seeking.
One of the biggest changes was the addition of a live chat feature. The company added this feature and all the others to make the AppleCare portal more like its other newly redesigned webpages.
According to Apple Insider, the overall experience using AppleCare is now simplified. For example, the Contact Apple Support page has been changed around so that there are fewer links and search bars. Apple Inc. (NASDAQ:AAPL) has now added drop-down menus so that users can choose from multiple options before they end up getting sent over to a different webpage.
The landing page enables users to start by selecting the device, service or product they are having problem with. The list starts with Mac, iPhone, iPod, iPad, Apps and Software, iTunes, and More Products and Services. Within each box there is another sub-list of items which send the user to a page which allows them to choose the topic that best suits their needs.
Contacting Apple for usual issues
At that point, users will see a number of very common issues listed. After choosing one of the issues, they get a list of possible ways to seek help, like schedule an appointment via phone, decide to call Apple Inc. (NASDAQ:AAPL) Support at a later time, take the device in for service or begin a chat session with Apple support. The chat box even lists how long the approximate wait time is to speak with an Apple representative via chat.
Apple Insider reports that these changes seem to go along with reports that Apple Inc. (NASDAQ:AAPL) was planning to completely modify its web service and in-store operations. The company is said to be making its overall operations much more user friendly than they are now.