Salesforce.com, inc. (NYSE:CRM) one of the leading enterprise cloud computing companies released new mobile solutions especially designed for all government agencies. These mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
According to salesforce.com, Inc. (NYSE:CRM) local, state and federal government agencies will be able to respond to citizens using the new mobile solutions on any device or channel. Government agencies will now be able to collaborate with partners and develop mobile government apps faster.
In a statement, Daniel Burton, SVP for Government Transformation at salesforce.com, Inc. (NYSE:CRM) said, “Government organizations everywhere are struggling to deliver a new generation of citizen services in the face of shrinking budgets. To succeed, they must shed the legacy IT systems designed for the last century and embrace mobile cloud solutions that transform their ability to connect with citizens.”
GSA Is salesforce.com, inc. (CRM)’s Larget Client
Salesforce.com, inc. (NYSE:CRM)’s largest client among the federal government agencies is the United States General Services Administration (GSA), which has already created more than 100 apps using its mobile platform.
Sonny Hashimi, deputy chief information officer and chief technology officer at GSA said, “Serving the public today means being good stewards of taxpayer dollars and doing far more with far less.” According to him, the agency reduced costs in developing more than 100 new apps using the platform of salesforce.com, Inc. (NYSE:CRM). GSA reduced its total cost of ownership by 90 percent and 75 percent in development time for the average app.
The Department of Energy, State of Colorado, Texas Department of Information Resources, and the City and County of San Francisco also use Salesforce.com’s platform.
Government agents will be able to improve their productivity, deliver better services, and resolve cases faster with Rapid Response 311. This mobile solution is based on the Service Cloud of salesforce.com, Inc. (NYSE:CRM). The City of Illinois used Rapid Response 311 to locate the severely affected areas for its snow clean-up services.
Agencies will be able to create private and secure social communities to connect with other departments, agencies, and external partners using the Mobile Communities for Government. The solution is integrated with social networking features including profile, real-time feeds, trending topics, recommendations, and influence measurement. The FDA is piloting the application to streamline its approval process for drugs and medical devices.
The Government Social Command Center is based on social media monitoring and engagement solution, which allows the government to improve its communication and engagement with the public. The San Francisco City and County uses insights to measure the sentiment of people in real-time about policies and respond to the priorities of their constituents faster.
The IT teams of the government agencies will now be able to build, integrate and deploy different types of apps from personal productivity to budgeting and finance planning apps using the Platform Mobile Services for Government.
Salesforce.com, Inc. (NYSE:CRM) is the trusted cloud service provider of more than 500 local, state and federal government agencies in the United States.