“Our team worked with AWS through the night and issue was mostly resolved late Christmas Eve!” Netflix posted on its Twitter feed.
Since Monday, Netflix, Inc. (NASDAQ:NFLX) users faced problems streaming movies and TV shows from some devices, with many of them posting complaints on the company’s Twitter feed and online forums like Reddit. Netflix, Inc. (NASDAQ:NFLX) subscribers across Canada, Latin America and the United States were hit by the disruption. The company spokesman has been assuring users via Twitter that engineers from Amazon Web Services are working to fix the issue.
“We are investigating exactly what happened and how it could have been prevented,” Evers of Netflix said. “We are happy that people opening gifts of Netflix or Netflix capable devices can watch TV shows and movies and apologize for any inconvenience caused last night,” he added.
A page from Amazon’s online platform said that the services were operating normally as of Tuesday. The page also displayed records of earlier problems and apologizes to users for the technical issues. The issue was with Amazon’s load balancing and application deployment services from its servers based in North Virginia.
The disruptions affected other downstream customers as well, including Salesforce.com’s Heroku and Scope, which posted a message regarding technical issues related to AWS. AWS, Amazon’s cloud platform, charge websites and service providers for using its software and data centers.
“The service is now functioning correctly, and we’re heads down making sure customers are operating smoothly,” Tera Randall, a spokeswoman for Seattle-based Amazon wrote in an e-mail.
Amazon.com, Inc. (NASDAQ:AMZN) has rightfully refunded its customers for the downtime in the past, despite no such clause in the agreement. The online retailer has been criticized in the past for its service level agreement (SLA) for AWS. Amazon’s SLA imposes strict guidelines, including how the user should build its online systems and mandating terms which are rough to the users.
The recent disruptions follows a sequence of outages from Amazon.com, Inc. (NASDAQ:AMZN) Web Services, with the last one erupting in April of last year that affected sites like Reddit and Foursquare. The Amazon Web Services issue was at least the third major outage for Amazon Web Services this year. Amazon provides online video and Prime Instant Video services to members of its free-shipping program that is competing with Netflix’s video service.