AT&T Inc. (NYSE:T) was named worst mobile carrier in the United States by Consumer Reports. Despite their overall poor ratings, the company did manage to score a lead for best 4G LTE service.
What major carrier earned the top spot? Verizon Wireless received high marks for data and voice. T-Mobile and Sprint Nextel Corporation (NYSE:S) are in the middle of the list. Interesting enough, smaller carriers like Consumer Cellular, U.S. Cellular, and Credo scored higher spots.
A representative for AT&T Inc. (NYSE:T) recently called up CNET to remind everyone that they’re still striving to provide the best service possible. They said, “While delivering an even better customer experience is a never-ending job, we’re pleased that our customers rate their 4G experience as best of any carrier. We’ve invested significantly to deliver unique advantages, including offering the nation’s largest 4G network, which enables the fastest iPhone 5 downloads and simultaneous talk and surf.”
The Consumer Reports survey took a closer look at voice service, customer service, and data.
Reports like this one are interesting. Some of the best carriers may be from companies you may have never heard of. The only downside is that some of these carriers may not operate in all areas, especially smaller cities and towns. The good news is that if you’re looking for a major carrier that’s getting good reviews, you’ve still got a couple of reasonable options.
The fact that this was AT&T Inc. (NYSE:T)’s third year of ranking the lowest is surprising. You would think that the company would try to make a real effort in improving their service. Of course, none of this may matter anymore thanks to their high ratings for 4G service. If more people buy the iPhone 5 or Samsung Galaxy S III, they should continue to grow as a company. Maybe next year, AT&T Inc. (NYSE:T) will have a higher ranking.
